Kawaii Pen ShopReviews of kawaiipenshop.com

My husband and I have both bought from this company with no problems, but that ended on Sunday. Somehow the shipping address got changed in my husband's account. He did not change it and only saw the problem after the transaction completed. We live in Canada and his order is shipping to Tennessee. He immediately got in contact with them and they say they can't do anything about it! Efforts to cancel on Shopify were not fruitful either. The order hasn't shipped yet, so why can't they fix this? I will spread this all over the internet if I have to. Do you honestly think the David Johnson in Tennessee is going to return it? We're out over $120 unless this company fixes this.

This company is shady and sketchy. They use a residential address in Wyoming as their "business" address but shipments all come from Hong Kong. Customer Service is almost non-existent. I placed an order because I wanted to use a promo code. The promo code did not work upon checking out. But I stupidly still placed my order and then emailed them right after so they could apply the promo code. Took them 5 days to respond to me about my order. By the time they responded, my order had shipped and could not be altered but had they replied to my email when I sent it and not 5 days later, they would have been able to help me. Customer service could not have cared any less. They already had my money. They also inflate their social media numbers. They have like 380,000 followers but only get like 20 likes per post. It's clear they have purchased all those followers since it doesn't match their engagement ratio. BUYER BEWARE.

DO NOT BUY FROM THIS COMPANY. You’ve been warned!!! I wish I read the reviews prior to ordering. I ordered from them over a month ago and I have not received my order. I reached out to customer service and they are not responsive.

I wish I read theses reviews before I bought anything from them, spent 70 dollars for subpar products. Soo expensive and over priced, their marketing for free stuff is a scam, tge coupon they provide does not work and if you complain all they say is it's already been shipped and they cannt do anything, they will not refund or work with you, really bad customer service. You're better off buying from Daiso or Amazon. The shipment took 2 weeks and the package wa open, missing items and just flimsy sh!tty quality. DO NOT BUY FROM THIS WEBSITE

I have ordered something in May 2023, the order was never delivered, custom support kept telling me to wait and never even refunded anything.

Ordered back in February and still haven’t received my order in April. Customer service refuses to answer my inquiries other than to tell me the tracking information which says the package hasn’t moved since February.

HORRIBLE SERVICE!!!!! Takes weeks if not a month to receive a few stickers...I will NEVER use these people again...STILL have not received my order and it's been forever!!

I had placed a large order for my daughter's birthday, but I forgot to enter my phone number. The next day the customer service for Kawaii emailed me asking for the number before they could process the order. In the meantime I had changed my mind about the order (within less than 24 hrs of placing it, because my daughter apparently already had a number of the items), so in reply I asked them to cancel my order and refund the payment. I didn't receive a reply, so I emailed them again, but still didn't get an answer, so then I contacted them through their website. I received a reply, stating that I would receive an update within 3 days. After 3 days there was no update, so I contacted them again. I received a reply that they would escalate it to the manager. And so it kept on going a few more times, until they suddenly completely stopped replying. So I called my Visa card and filed a dispute and got my money back. I advised my daughter to never buy anything from them again! This whole process took about 2 months before it was resolved through my Visa card company. Not a good company.