Kawaii Pen ShopReviews of kawaiipenshop.com

Mixed quality products. Some ok some absolute rubbish. The most appalling customer service!! The worst I’ve ever experienced. Some Products arrived broken and I contacted customer service 4 times was told someone in management would get back to me and they never did despite repeatedly chasing this up! Would never buy from here again!! They effectively stole my money as I paid for items that were broken and unusable and couldn’t get any help or refund!!

Pay extra express delivery (3 days) - ordered on 11th Aug but received on 20 Aug. When item received, 1 item was wrong and it was a cheaper item than what I ordered. I reached out to the shop through their contact email and there was no reply..The Sanrio case bought was loose. Overpriced items.

After seeing their ads over and over again on Instagram, I recently bought some Sanrio items from Kawaiipenshop and received them a month after ordering. Really sad to report that they were all bootleg items that were extremely poorly done. For example, a small cosmetic bag was poorly stitched and seams uneven. It also had a poorly scanned copy of the shop tags included. So disappointed!

Seller charges German sales tax, even though the seller is registered in the US. The markers I ordered had very little ink flow, unusable trash.

I tried to place an order to receive a free item as advertised. However, no matter how much I added to my cart, the promo code wouldn't work—it kept saying my items didn’t qualify, despite meeting the requirements. I even looked for alternative places to enter the code, but accidentally completed the order in the process. I contacted Kawaii Pen Shop within the hour to explain the issue and asked if they could either add the free item manually or issue a refund. After three days with no response, I followed up. Two days later, they finally replied, saying my order didn’t meet the minimum amount for the promotion. They completely ignored the part where I explained that I had added more items and the code still didn’t work. I responded again to request a refund. Three more days passed before I was told that my order had already been dispatched—yet I never received any shipping confirmation or tracking information. This used to be a reliable website with easy-to-use promotions, but sadly, that no longer seems to be the case.

Kawaii Pen Shop - so cute but low quality merch probably not authorized. Took forever to receive, then they sent me duplicates of one sticker pack instead of two different ones. Emailed to explain. Three days later they asked me to send a photo of what was sent. Three days after that, responded that they've "escalated" to the manager who will get back to me within 48 hours. Two weeks later, I again wrote saying it's been a while... three days after that got a message saying be patient they have so many emails. Two weeks later I wrote again and three days later again received email saying be patient. They then sent an email asking for reviews. I was honest in them all and of course they'll never be posted. Everything on their site is five star reviews. The merch is poor quality. My snoopy tote bag was printed only on one side and is not the size advertised. The stickers can't easily be peeled off and are printed only matte paper - not even usable. I am smarter than this - don't know why I got sucked in.

The quality was absolute garbage. I also am missing an item, and one was two of the same sticker pack when it was supposed to be one of each variety. $5 for a sticky note pad that is so small it can't even be written on and only 30 pages. Definitely could have gotten that from a dollar store. Looks like it ships from US, but actually ships from Hong Kong. Also, says it will deliver in 18 days but took a month. Will not order again. I have reached out to them about my missing item and the mixup in the stickers and will update with a better review if this is fixed.

Very disappointed with this company. I love the products and have ordered a few times in the past, but I'm very unhappy with my current order. I placed it on January 27th. It was not shipped until February 3rd, a week later. When I click on the tracking information, it is extremely vague and not useful. There is no estimated delivery date. The website says 7 to 18 days for delivery to the U.S., but the customer service representative who emailed me said three to four weeks. This was supposed to be a birthday gift and was needed by this Friday, but it doesn't sound like I'll get it anytime soon. Will not be ordering from this company ever again.