Kawaii Pen ShopReviews of kawaiipenshop.com

I am extremely happy with my order of stickers & washi tape! Everything was just as described on the website and it arrived in great condition. I am especially thankful for the great customer service: shipping was taking a while (expected w/ COVID) and the tracking number wasn't working but they responded to my email promptly and with a lot of helpful information. I will definitely be ordering again from here in the future, thank you!

The delivery took a long time (almost two months after placing the order), but the customer service was always prompt in responding. They provided helpful info and wrote back within a day. The products when they arrived were wonderful. I ordered stickers and pens and all arrived in great condition. The stickers especially are great quality. I will buy items from Kawaii Pen Shop again - even with the long delivery times.

Our order took some time to arrive, 9 weeks or so, due to it being handed over to the carrier for sea shipping. Despite the big time lag, Kawaii Pen Shop was always on hand for an update and providing the status thereof whenever I contacted them. Staff were always cheerful and immediate in their responses.

Wonderful items, super high quality. There was a delay in shipping (it is the middle of a global pandemic so totally understandable), but I want to complement the shop for their communication. I emailed them inquiring about the status, and received a quick reply, very friendly and helpful. The shipment ended up coming a day or two after the email. Such a good experience overall, and I will definitely be ordering there again soon. Love it!

Okay, let's start like this, I discovered this shop on Instagram, thought they had cute stuff and a certain notebooks I really wanted. I expected the shipping to take a while, but it was quite fast, full tracking and even the post office was quite fast at delivering (which is unexpected). When the package arrived there was one missing item and specifically the notebooks weren't what they said on their page, so I was quite bummed about that. Obviously I sent an email about this issue right away. It did take a few days for them to respond but they were really nice about it. Wanted to give me the refund for the missing item right away and asked about the notebooks and to send photos of it. So I did and on the same day they responded with being sorry about all this and that the actual description on their page was indeed wrong and at the same time I recieved another email from them and paypal, that the whole amount for the notebooks and missing item was refunded! Which really surprised me, since after reading a lot of reviews here I was a bit sceptical about the whole refund thing. Overall I can't say anything bad about this company. My shopping experience was great and that's only because of their great customer service. Would definitely recommend.

Everything was super cute, just took a super long time to ship! Great selection.

Beautifully colored washi tape, some with gold and silver gilding. From vivid to subtle palettes, lyrical designs to cutesy graphics! Normally I get out-of-the-ordinary washi tape from museums and high end home decor gift shops. No more. Kawaii has such variety! Also ordered pens, stamps, and papers. Excellent quality. What more could you want? Kawaii delivers with unparalleled customer service, too! I ordered during the shelter-in-place restrictions, so I was anxious to get all of the super pretty tapes I'd ordered. I expected it would take longer than normal. It did take a very long time. When I started to wonder if I had been scammed, I wrote to customer service and received a very detailed message about shipping. There was nothing Kawaii could do once they shipped it out, obviously. I was impressed with the response that was clearly from a live human being. My items eventually arrived. The products are great and I am a very satisfied customer.

Customer service was great on responding to me about my orders.