Kawaii Pen ShopReviews of kawaiipenshop.com

The customer service is easy to get a hold of and they are super friendly. The items are of great quality. My only issue is delivery time, it does take a while but I love how cute their items are, which is what keeps me coming back to this store.

This review is about the sticky notes. They are absolutely darling but are terrible at sticking. It's a bummer.

I think this website has a lot of cuteness products to choose from and I was happy with my purchase as all items came as described. However, in total my items took 30 days to ship, came in multiple small packages, and I was given no tracking info which was inconvient as I had no idea when what items were coming and if they were coming at all or were lost. I also believe their prices are too high compared to other sellers.

Ho ordinato per 3 volte sul loro sito. Le prime due sono state fantastiche e i pacchetti anche se sfusi sono arrivati nel giro di pochi giorni di distanza. Questo ultimo pacco però, ordinato nei primi di Agosto e ad oggi (NOVEMBRE) non ho ancora notizie. Ho provato con diverse mail a raggiungere i proprietari ma le loro risposte sono state vaghe e per nulla disponibili. Sinceramente se volete acquistare su questo sito scegliete le cose che costano meno, almeno nel caso dovessero perdere la vostra roba non avete speso troppo.

WOW this site is a joke. It says it should take max. 25 business days to arrive to US. my 2 out of 4 items never arrived. my second item took 33 business days to arrive. and I will not wait for my 3rd and 4th items. I requested a refund. will see how that goes. otherwise, I will ask my Amex for stop payment. ——————————- I got my refund in two days. they offered to send missing items without charge but I refused. out of patience. please check the orgin of item with them before placing an order. seems like items from China take forever and ever.

I would not recommend buying from this website. There's a lot of other stores you can buy from that have the same stock and that you will have less issues with, for example Aliexpress. I purchased an item and the store sent me a message saying it was unavailable. I was confused during this period because my item was still showing up on the website. I was offered the choice of a voucher or to simply pick another product within that price range. I asked for a refund and they said they would get the senior manager to message me in three days. The store did eventually refund me however, I was worried at the time. In future, I would like the store to let customer's know there is a refund available not just a voucher (When interacting with customers over email). I feel this simple declaration early in the process would of saved me a lot of stress. I did have a previous review which had a few inaccuracies. I was refunded on the 24th of May but I was unaware due to personal email mishaps. In addition, one of my other blunders was stating they had flagged my review. I accidentally posted on a Trustpilot site for a brand that sounded similar to the Kawaii Pen Shop and was flagged as unauthentic in the process. However, after close examination I realised my mistake. I just wanted to declare these mistakes, so you're getting a true representation of my experience. Although, I wouldn't recommend shopping here, my experience wasn't as bad as previously thought. So, I apologise for my misinterpretation of the situation. This review is my personal opinion. So, please keep this in mind when deciding whether to buy from The Kawaii Pen Shop.

The items are really cute and the stickers I got were great. However, it did took 3 months for my order to arrive but that may just be because of Canada Border Services Agency's holding time (as they have stated in their shipping & return page). It's also kind of weird that the products are constantly labeled as "on sell", so just be aware of that I suppose. The orders that I ordered together were also sent out separately and each arrived at a different time. But it is free international shipping so I'm not too unhappy with my experience with the shop.