Kawaii Pen ShopReviews of kawaiipenshop.com

Honesty, it seemed pretty good at the start, but once I purchased an item, it came in 2 months and one of the main aspects was missing. THE BIG ZIPPER. Yeah, same too say, its pretty bad, don't but things from there. >:(

Total scam I ordered something 5 weeks ago and it hasn't arrived. Maybe it comes faster if you live in Asia. Do not order from here if you live in the US. The tracking is basically, "the Hong Kong post handed this package off to your mail carrier." Yeah, they did that last month! I can't track it any further no idea where it is, if its coming or anything. Will update if its easy to get a refund.

I wish I could give a minus 5 stars. What a scam shop! It's been over a month and I still haven't got my order. Reaching out to the customer service gained nothing, as they sent me back exactly the same automated reply over and over again. The tracking info hasn't been updated for over a month and it shows that the package never even left China. I've ordered from different countries during the covid and all the packages have arrived, so it's not the post office fault, it's this shop, which will steal your money and won't give you anything. Bye bye $30.... I hope people read the reviews before shopping there, I'm not the only one who's been scammed by them.

Never received my order. I was tracking my order and I saw that it was returned to sender due to an incorrect address. I checked the address that I put on the website and it is correct. My order was placed on August, 2019 and I reached out to the company to try to solve this problem on October, 2019. After several e-mails telling me I to wait for them to receive my package back (the tracking number is not even working anymore) they now tell me I can ONLY receive my money back IF they receive the package. After nine months I still haven't received the products I ordered nor my money back and I don't think they care.

Never received my order. While the package “tracking,” which is not easy to figure out, shows the order as delivered, that means it was supposedly delivered to my “national post office.” Not to me. There is no proof that it was delivered anywhere. This company was responsive to my emails but not willing to do anything other than refer me to my national post office. In my experience, doing business with an international company like this one is at your own risk and not worth it. Most companies here in the US would resend your order or attempt to provide better customer service.

Beware of this company. I placed an order in mid January (I think January 12), and got a shipping email the next day. I believe my shipping was listed as 5-8 business days.The shipping information never updated, so on February 5th I sent customer service an email asking if my order had actually shipped. The response was “we sent it, call the post office if you have questions, we will not help you further”. Well that post office is in Hong Kong and they do not speak English, despite that the company is listed as located in Hawaii. The shipping information never updated until one day ago after it was delivered, again over a month after I ordered it. Then more problems. The items were all much smaller than pictured and the stickers all have Chinese lettering on them (also not pictured on their website) so I don’t really want to use them. I’m sure there are no returns, given how awful the customer service already was. I’m not sure how this shop could possibly have good reviews because my experience has been nothing but unpleasant.

The customer service is horrible. I ordered some items during the Black Friday sale. There was a coupon code to put in, but it was really, I mean REALLY tricky to find the coupon code input box. I kept clicking next, thinking it might come in the next page, but I couldn’t until the end. As soon as I was done ordering, I realized where it was “hidden”. I sent an email 5 minutes later I finished ordering, requesting a refund of the 20% for the coupon I couldn’t use or cancellation of the order so I can put in a new order with the code. I even called the number on the order confirmation email. It went right to voice mail. I left a message. This was last Friday. Today (Wednesday) I got an email saying they can’t issue refund or cancel the order because it was already processed. Of COURSE it would be processed already because it’s been 4 business days! They offered a coupon of $12 which is approximately 20% of my last order. Guess what, it does not apply to shipping and I’d have to pay $8 still. Horrible customer service. Stick to Amazon.

This website is another huge ripoff dropshipping site. The reason why some items arrive individually and they can take up to months to arrive is because they are just ordering your items off of AliExpress (where you can buy the same items for MUCH cheaper). They are essentially ripping you off cute-looking products by charging a higher mark up from the original without even taking the effort to buy and stock their own website with said items. They just order using your address on AliExpress or Alibaba. It's a total scam.