Kawaii Pen ShopReviews of kawaiipenshop.com

Ordered, paid, no parcel arrived. 20+ dubious mails, no real support. My money is gone. DO NOT ORDER HERE!

Shipping takes like 2 months for a lot of folks and it's questionable if quality is even up to par. Be wary of positive reviews on this site; they're probably fake.

No one to talk with, I wait for 2 months for my delivery, it’s updated as arrived to Israel post, but at Israel’s post service no delivery number like I got from the company is appeared . The Kawaii Pen shop client service ignores my emails.

I placed an order in late November. It's been over a month and I still haven't received my products. I have been looking at recent youtube reviews, and almost all the youtubers who mention anything about shipping have had to wait over a month, sometimes even 2 months to receive their products. At the register, it estimated my "delivery date" to be December 9th with regular shipping, and since that was before Christmas, I thought it was okay. Well it's December 27th. I had hoped to use the items as Christmas gifts, but obviously that's impossible now. It took almost an entire month for my package to even make it to the United States, and then upon reaching the US, the package sat for over a week and I still haven't received it. I did look up the company's policy on shipments, and according to its website, it states that it doesn't feel responsible if a package doesn't make it to the buyer. Unless you pay extra to buy insurance, they're not going to refund you or help you out; so you're basically s h i t out of luck if the package doesn't reach you. Frankly, there's plenty of companies that have better customer service than this; I don't want to have to spend months worrying about a stray package only for a company to tell me "I'm not responsible" and then screw me over when I get nothing despite having paid money for their items. Even during COVID times, various companies will refund me automatically if my items aren't received without me having to purchase an insurance. Further, other companies that I ordered from have not taken this long to get my items to me. I gave this a one star because it's highly unlikely I will ever order from here again. My first experience was a bust and I wouldn't recommend this shop to anyone.

i ordered my stuff 2 months ago and still nothing has arrived! no contact about my order only emails about other sales. i am really hoping for a refund but i wanted those items! i find this strange since i know many that have ordered from kawaiipenshop and have had a very successful experience, i have no idea where my order is but the service is absolutely appalling.

Placed an order 20 days ago, took my money immediately but items still in HK somewhere. They give me excuses and incorrect tracking information. Avoid this company unless you want to lose your money. P.s. the “company” have taken down my complaints and comments from their fb pages and have blocked me, but still keep advertising for business they can’t deliver. This tells you all you need to know.

HORRIBLE SERVICE! Ordered an item about one month ago. Still have not received it. Bad customer service. They don't know how to ship items the right way. AVOID THIS PLACE!

Horrible customer service!!! I had purchased it once, but for the second time is terrible experience! I didn’t receive the package, even when it was delivered, there was no any confirmation email to let me know about it until I check the tracking number because I had to wait so long. Then I send many emails to them to ask about it, and they said I gave them the wrong address. Keep emailing them and waiting for long time for each reply, until now, after 2 months, they haven’t refunded like what they replied. OMG!!! Stop support this business!!!!