Cute Kawaii products & merchandise.
KawaiiMerch.com (kawaiimerch.com) has 96 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Daniel H.
be careful with this site I ordered my order at the beginning of January and haven't received it yet, they even canceled my shipment but didn't send my money back or explain why and customer service doesn't answer. it's really bad!!
Agoda T.
RED FLAG, KEEP AWAY from KAWAII MERCH I did receive my product but it was not as described. I ordered the: 24cm Princess Peach Action Figure Toy. The Peach Toy I received was 5cm and was not like the picture on there website. I wrote to them on Jan 22nd with no reply back Wrote again on Feb 4th they then reply asking for pictures. I send them pictures on Feb 4th, since then no news from them. Since I sent them two other messages asking for an update one feb 5th and Feb 10th … no news back Another fishy thing about there setup is that there is no way to leave a review on there site. Also the Toy I received is really crapy quality Please keep away from KawaiiMerch.
Randall W.
I ordered two pairs of Minions slippers. They are very cute and well made, but they are the wrong size. I have tried repeatedly to get an response on customer service regarding the return info. Never an answer! They state their return policy is easy with no questions asked. It is everything but that! Stay away unless you are 100% sure of the item!
N S.
STAY WAWAY FROM THOSE CROOKS , THEY DROP SHIPPING ITEMS FROM ALI EXPRESS SELLING THE 200 TO 300% MORE EXPANSIVE , DO NOT DEAL WITH THEM ITS WASTE OF YOUR MONEY AND YOUR TIME ! I will elaborate more as your reply is so long trying to explain your crooked way. as you are stating that you are in service sins 2015 on your website it states different ( About Us Welcome to the KawaiiMerch.com store. Let us introduce a new line of Kawaii products designed with a passion for cuteness! We've established our store in January 2019. Since this time we have become one of the biggest Kawaii merchandise retailers. We stock over 10.000 products in our warehouses in Poland, Singapore, Germany & China, and successfully delivered over 5.000 products to our customers around the world.) we can see already that you are lying in your response but I will continue to elaborate so I can expose you better for other customers that are tricked just like I was tricked! I ordered an Item for Halloween and paid the express shipping. Your store is .com charging customers in US $ with this been said WHY IS THE ITEM SHIPPED FROM MAINLAND CHINA ??? Explain!!!!! Do you know the definition of drop shipping items , this is not the service we are looking for if I want to get the item from Ali express I can buy it my self the reason the item was purchased from your store is because you suppose to have the item in your hands and ship it express post to the customer, item sat 3 days in China waiting to be picked up. Is this why I paid express shipping ? You are a fraud !
Response from KawaiiMerch.comOct 25, 2024
It’s disheartening to receive a review that doesn’t reflect the reality of our business. Since 2015, we’ve been deeply rooted in the kawaii market, and we take great pride in the quality and craftsmanship of the products we offer. Our items are not randomly sourced from third-party sellers; we have long-established relationships with manufacturers in China, Japan, the USA, and Europe, allowing us to maintain strict control over product quality and compliance with safety standards, particularly in regions like the USA, EU, UK, and Australia. This ensures that our products not only look great but are safe for customers, especially for the younger audience that many of our products cater to. While it’s easy to claim that prices are inflated, there’s far more to consider beyond simple cost. Additionally, the logistical operations we’ve built over the years allow us to ship efficiently, often from local warehouses, ensuring that customers receive their orders promptly. Our products are meticulously inspected to ensure they meet the highest standards of quality and durability, unlike many mass-produced items on other platforms where quality control is often lacking. We also invite this customer or anyone else to try ordering from any other China-based platform and attempt to ship their order through YunExpress Worldwide Service as we do—it’s simply not possible for the general public to access the level of logistics and reliability that we offer. Our longstanding partnerships with reliable shipping providers allow us to ensure that your order arrives in a timely and secure manner, something that most other platforms cannot guarantee. This is just one more example of the attention to detail that goes into every aspect of our business, from product creation to the final delivery. Furthermore, it's important to point out that this reviewer has a history of posting negative feedback on multiple businesses, indicating that their reviews might not reflect the actual quality of service they received. We’ve served thousands of satisfied customers worldwide, and the vast majority of our reviews and feedback show how dedicated we are to providing high-quality products and exceptional customer service. In conclusion, we encourage any potential customers to compare our products, shipping speed, and overall experience to any other platform. Our commitment to quality, customer satisfaction speaks for itself, and we stand behind everything we sell. UPDATE: We appreciate your feedback and would like to address your concerns calmly and clearly. First and foremost, let us clarify that we do not dropship from any third-party sellers. We have our own warehouse in China, among other locations, and we source our products directly from distributors or manufacturers. This allows us to maintain control over the entire process—from product quality to shipping logistics. We have been operating since 2019 with warehouses not only in China but also in Poland, Singapore, and Germany. It is common practice for items to be shipped from the nearest available warehouse for the product, and in your case, the product was sourced from China. Regarding your claim about express shipping: our records show that you did not purchase express shipping. The shipping method selected was standard, and if you believe otherwise, please kindly provide us with the order confirmation showing the purchase of express shipping, since we do not provide express shipping at all. We would be happy to investigate this further. We hope this clarifies the situation and addresses your concerns. Please feel free to reach out directly if you have any further questions.
Sian
Never received my item after months of waiting. Tried contacting them on multiple occasions and even went through PayPal with no response. Avoid.
YSL E.
Update Sep. 26th: Received the item so bumping this up to a 3. I likely won't be returning but it does look like they are just bad with communication rather than scamming. ------------------- I ordered early in September and NEVER got a tracking number, the items, or anything. Sent an email to their support last week and still no response. Luckily I'm only down $20 for decals. AVOID this site!
Fatima S.
I placed an order for a backpack over a week ago and kawaii merch has not shipped it out or sent me any details about it. I have emailed them and tried to call but there is no response. My order number is Order number: KAW-1AQDWW6TDZ5N … if I don’t hear soon from this website I will assume it’s a scam and will dispute the charge with my bank as fraudulent.
Lynsey
Order tracking shows package never even left China, then it returned to warehouse. Have tried multiple times to contact through email and the phone number on the website with no response. Order: KAW-P6N20ZZ3407S Ticket: 11364, 11612 (many tickets created, these are just the first 2) At this current time I do believe this website to be a scam. Do not order Update: They did finally issue me a refund. I am grateful for that, but would not order again.
