Tanis T.
Misleading communication during the…
Misleading communication during the checkout experience that encouraged further purchases while still in the payment interface meant that I ended up with payments twice those I assumed I was paying. My email was very efficiently answered (a phone call went unanswered) but when I asked if the responses were AI generated they - correctly - replied that they indeed were. For an extremely reputable brand it feels like using third party shopping platforms with misleading pop-ups and AI bots over human employees is unecessary, unethical and does not inspire confidence. As a writer and a psychotherapist, one now with 6 extra titanium chopping boards in her kitchen, it is the human touch and not AI and impulse algorhythms that build brand loyalty. I don't care how good they are, as soon as mine arrive I'm sending them back. PS. They since got in touch and offered a warranty which is appreciated and was... probably... a personal touch? Slightly appeased. These boards better be bloody good.
Response from KatuChefOct 8, 2026
UPDATE Hi, Thank you for this information. After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime. Once the order arrived and if you need any further assistance, please do not hesitate to contact us again. _______________________ Hello Tanis, Thank you for sharing your feedback. Orders are processed based on the items and quantities selected and confirmed during checkout, and optional additions are included only when selected by the customer. We’d like to better understand your experience with your order, including contacting support and return request. To help us investigate your case, we have sent you a separate email requesting some additional information. Please keep an eye on your inbox for our message. Kind regards, Blake from KatuChef