KatuChefReviews of katuchef.com

Victoria has been very helpful trying to resolve an incident with my order. I expect That with her continued help, all will come to a positive result. I look forward to enjoying my titanium boards for a long time.

Helpful and quick response

Support was good. Company not so good. With the company consumers pay for the mistake.

I received immediate response from the customer service regarding my order for titanium boards . I have responded daily with explanations and photos of my titanium cutting boards. I am eagerly waiting for replacements of these cutting boards as I feel the quality is not what I expected nor as advertised. I appreciate the quick responses to my inquiries and feel the integrity of this company is exceptional.

Delivery was quick. I did have an issue with scratches on one board. I contacted customer service and could not have asked for better. Quick replies and very helpful. Update - so they offered to replace the one board, but I didn’t want more of the same. I wanted to use the money back guarantee. Turns out that means a,25% refund, but you get to keep the boards. I wan’t satisfied with that and ended up with 45% back.

Product was not as described

The only problem I had was an error in ordering 3 additional boards which I didn’t intend or want. Customer service responded right away + said they would help me after delivery.

I’m returning the four cutting boards and the slip‑pad mat because the products did not perform safely or as advertised. The titanium knife had no grip while cutting, which made it difficult and unsafe to use. The cutting board was much smaller than expected, and the slip mat that was marked as compatible does not fit the board properly. The overall setup didn’t feel stable or secure, and using the board dulled my good knives with every use. I also intended to order two boards but ended up with four because the website’s ordering process was confusing. These issues are the reason for my return. Additionally, requiring customers to complete a survey before providing return instructions for a full refund is not a good business practice and creates unnecessary friction in the process.