KatuChefReviews of katuchef.com

The ordering process wasn't bad. It just took longer than it should with all of the bonus offers. That's time consuming.

Site except for insistence on additional special offers at checkout.

I have been thinking about what I have read about the contamination of plastic cutting boards and how they can be replaced with titanium and had been wondering about trying one. This convinced me to try it out because I cook most everyday and want to try something new and sustainable! Thank you for answering my questions about how they work and everything. I am excited to get my own and convert to a new lifestyle.

I purchased the item thinking that I was being charged in AUD only to find out after looking at my bank statement that I paid in USD making the purchase over $100 AUD. Not only that but it seems that a box was automatically ticked in the order for an extra Warranty charge which although a small amount comparatively, was still deceptive . Then in the week that followed I was bombarded with emails trying to upsell me on buying more boards, bigger boards, other accessories etc etc. At this time I tried numerous times to cancel the order only to be told that it was already shipped...yet I was still being sent emails saying "...buy xxx before it is too late..." etc. When finally getting a response from customer service I was told it was too late to cancel order as it had already gone. when I receive the order yesterday, without having to unpack it, it was easy to see how tiny the board was. Not even big enough to chop more than 1 vegetable at a time! I have asked again via customer service for assistance in returning item for a full refund.

What a crooked & dishonest company! "I'll NEVER DO BUSINESS WITH THEM AGAIN!" 'Anything Goes' with this company to get you to buy something from them. During my purchase, they offered me their Titanium cutting boards @ A 'Reduced Price' - $35 each vs $50 each - so, I clicked on that Price icon for that offer - & AFTER I checked out - I found that they never actually gave me the $35 price offered - but the original $50 price offer instead! Talk about 'BAIT & SWITCH' Price tactics! Wow! The nerve it must take to do that! And When I called customer service to complain - they asked me for 'Proof' - LOL! So WHO takes multiple screen shots of their purchase on line, while going through that process to purchase an item? They know what they did - but then they ask you to 'PROVE IT' - knowing full well that its highly unlikely you took various screen shots to document the entire purchase process - So PLEASE - give me a break! WHO calls Customer Service with a made up story like that? Why would I lie! You can't make this stuff up! Stay away from these Criminals! Their are reputable companies out there - but they ARE NOT one of them!

The person on the phone was polite and professional.

Katchuchef titanium cutting boards: They added over $100 delivery fee which was not seen until after the card was added to cart. The board isn’t big enough to fit a loaf of bread. The board is full of scratches from day 1. The add is misleading in every way and I could not stop the payment. Could not get a refund and could not contact anyone. Finished up costing nearly $300 and I thought it was going to be under $100 So fraudulent. So dishonest. So disgusting that they are still advertising and ripping off people. Unfortunately I saw the negative truth reviews after I paid but even within a couple of hours the money was untraceable through some overseas company and banks couldn’t help me. Hope they go to jail.

Online experience was fine but a couple of points for improvement. I found the option not to select extra items was difficult to find and I did not know the currency of the products I was purchasing. This should be more clearly stated as the exchange rate can have a significant bearing on the price of the goods purchased.