KarllagerfeldparisReviews of karllagerfeldparis.com

This website and its customer service are both a joke. Purchased a bag a month ago, they took my money and after taking it I get an email that the bag was in back order and they’ll let me know when it’s shipped. 2 weeks later still heard absolutely nothing from them so I called CS to find out they don’t have the bag and they’re so sorry. So they canceled my order just like that, said ID be refunded in 3-5 business days, again passed the time NOTHING. I called again asking to speak to a supervisor to hear they’re busy and a supervisor will call me back. 5 days have passed still NOTHING, not an email or a call. I’m out of my bag and my money. The lack of communication is outrageous, customers mean nothing to this company. Beware of this website, they’ll take your money without checking if they have the items you buy in stock then good luck getting your money back. Because they’re holding my money, now I have to file a dispute through my bank to get it back.

Waited for the order that never came. They cancelled and charged shipping fee. They don’t refund shipping fee eventho they never shipped anything. Online scam to earn shipping fee.

Long story short, unethical and poor customer service brand. Purposely placed order >$99 for free shipping but they cancelled 1 of the item in my order and mark order as fulfilled. After I call and send them pictures of what I received, I received refund which is less than what I paid for. Even rep cannot give me a logical explanation just quoting it was due to tax (as far as I understand, tax rates don't fluctuate). When I finally get to place another order of the same item without paying for shipping fees, the amount they collect was not what I received from the refund. Spoke to 4 CS reps and they all say different things. And one of the rep even said I need to pay shipping fees for a replacement because refund has been made. After being a fan and advocate for the brand, this terrible experience will probably make me stop buying from this company.

DO NOT BUY FROM THIS COMPANY! This is a public service announcement! I have been waiting on a refund for 2 1/2 weeks and every time I call customer service I get the same answer. "I will escalate this up to management and they should respond in 3-5 days".... followed by ZERO response from anyone. I truly wonder if a management team even exists. I asked the rep if they (or I) could speak to a manager and they advised that there is no way to speak to a body. They are only able to send internal messages that, again, go unanswered. Customer service is clearly not a priority.

It has been 25 days and tell now they did not return my money back Very bad service from the company and staff No observation and no response Staff needs training Specially in Dubai hills mall I feel they delayed my refund on purpose

Amazing materials of the bags are stylish and practical

Buying from the karllagerfeldparis.com website is just a mess and a waste of time and money. I originally bought a bag a month ago, and out of the blue, I received an email that said it was canceled without an explanation. I then proceeded to repurchase the item. I requested via email if my order can receive expedited shipping due to the unexplained inconvenience and they were unable to meet my request. I then checked the order tracking portal to find that it says my order does not exist, even when I inputted the correct order id, email address, and billing zip code, multiple times. I then proceeded to create an account to perhaps see my orders. I go on my profile and orders and I see that there are orders from random people in California who purchased some items, and it showed information like their mailing address and minor card information. I am still unable to check the status and process of my order and I am highly concerned about this breach of privacy.

Don´t like ordering from Karl Lagerfeld Paris anymore since Karl Lagerfeld passed away. I feel their Style is going downhill more and more. Elegance is not what is was before. Instead urban kind of streetwear with logos and logos and logos all over! Who wants to wear clothes that are full of Logos of Karl Lagerfeld? That is the reason I am not ordering anymore. I used to order a lot and loved this site as long as Karl Lagerfeld did the designs, but sadly not anymore.