KarllagerfeldparisReviews of karllagerfeldparis.com

I ordered a handbag directly from the Karl Lagerfeld website as a birthday gift for a friend who personally selected it. When it arrived, the security tag was still attached, making it completely unusable. I contacted customer service multiple times and explained that I’m leaving the country soon and can’t return the item. Unfortunately, their response was cold and unhelpful. They kept repeating only two options: 1. Drive to the nearest Karl Lagerfeld store — which is an hour away, costing me about $150 in transportation, or 2. Ship the item back — which I clearly explained I cannot do, as the gift must travel with me. I asked for an alternative, like sending me a tool to remove the tag (which, ironically, you can find on Amazon for a few dollars). They refused. No flexibility. No concern for the customer experience. They promised I would get a call from corporate — that never happened. No follow-up, no email, no support. I’m now left with a gift I can’t use, just days before I leave the country. This situation has been both frustrating and embarrassing. As a loyal customer, I expected much more from a luxury brand. Sadly, Karl Lagerfeld’s customer service has shown me they only care about the sale, not the people who trust them. I’ll never order from their website again, and I don’t recommend anyone else does either.

this is not the official karl.com, beware of that site, this is a scam

Ho aspettato tanto, leggendo le recensioni ero molto diffidente. Pensavo che il pacco non arrivasse più. Oggi per fortuna l' ho ricevuto. Era proprio ciò che avevo ordinato .

Ordered 3 shirts and a cardigan. I only received the 3 shirts in 2 orders. The 2nd delivered was tagged as my cardigan but it was the 3rd shirt. I emailed same day, then followed up on that same email a week later with zero acknowledgment of existence. I even called and was told to email. Extremely disappointed as I was hoping for this to become a go to brand for clothing. Update: after 2 follow up I was refunded for my missing item.

I would give zero star if I could. I purchased a bag, and never received it. I emailed them many times but they never replied. I called, no one answered.

This is a Fake Selling Website with just using name of the designer. I purchase a cap, the article shipped was different, and the product arrived was fake and not authentic. Avoid this website.

I ordered 2 items. I have been waiting for a bag for a month. They neither send my bag nor respond to my messages. Despite my repeated emails, he did not reply The site seems to be fake. You can't make a claim, there is no one who answers, and they don't send the order

I've ordered 2 items and only received 1. I've called 4 times and it's been a whole month since I placed my order. They have proof that the item never left their shipping company. To date, they have not processed my refund. I've been doing online shopping for so long and never had an issue with any stores or company except for this one. Although I like their items, I will never order from this company again.