KarllagerfeldparisReviews of karllagerfeldparis.com

I ordered a shirt that was advertised as a sequined shirt. Instead I got a shirt that had a cheap sticker applied to the front. Walmart has better quality clothing.

This company appears on Affirm and neither do business fair. Neither will refund your money. I sent the garment to Karl LAGERFELD Paris and I was told by Affirm to pay the account out which I did and then could get my refund. It has been 6 months and I still have not received a refund. Affirm acknowledged that the they received the money and KARL LAGERFELD Paris acknowledged they received the garment….. however I as the customer have gotten nothing as promised at least 5 times.

If I could score 0 stars I would. Sadly, not referring to the clothes! I have now ordered 2x. BOTH times, I ended up writing an email to customer service asking where my order was, because it isn't shipped out for a VERY LONG TIME. For a luxury brand, I would expect to be treated better. I imagine someone there is thinking they are doing me a favor by letting me wear their clothes! The first time I was polite, the second I realized I was not the issue, they were. I never even received a response from customer service, simply a tracking email acknowledging shipment. So they HAD the product(s)....they just chose to provide no customer service until prodded to do so. I feel so turned off by this experience and will not be ordering from them again-which is sad because what I received I like. Someone in their shipping dept needs to get fired, they've lost someone who would have spent a significant amount of money purchasing their clothes in the future.

I contacted Karl Lagerfeld regarding a leather jacket that developed water stains. Despite providing detailed photos and product information, it took months and multiple follow-ups to receive a generic care guide — with a disclaimer and no responsibility taken. What disappointed me most: -The case was handled by an online store team with no access to older product data. -Replies often arrived late at night, raising concerns about AI-generated responses. -No confirmation that a qualified leather expert ever reviewed the case. For a brand like Karl Lagerfeld, I expected professional support and accountability. Instead, I experienced a process marked by automation, deflection, and lack of ownership.

Terrible Customer Service I accidentally placed a duplicate order due to a glitch on the Karl Lagerfeld Paris website and contacted customer service within 5 minutes. They refused to cancel the order and told me to return it, promising to waive the $6 return fee. I followed all instructions, but they still shorted me $15 on the refund. Worst customer service I’ve experienced, other brands handle situations like this much better.

I ordered a handbag directly from the Karl Lagerfeld website as a birthday gift for a friend who personally selected it. When it arrived, the security tag was still attached, making it completely unusable. I contacted customer service multiple times and explained that I’m leaving the country soon and can’t return the item. Unfortunately, their response was cold and unhelpful. They kept repeating only two options: 1. Drive to the nearest Karl Lagerfeld store — which is an hour away, costing me about $150 in transportation, or 2. Ship the item back — which I clearly explained I cannot do, as the gift must travel with me. I asked for an alternative, like sending me a tool to remove the tag (which, ironically, you can find on Amazon for a few dollars). They refused. No flexibility. No concern for the customer experience. They promised I would get a call from corporate — that never happened. No follow-up, no email, no support. I’m now left with a gift I can’t use, just days before I leave the country. This situation has been both frustrating and embarrassing. As a loyal customer, I expected much more from a luxury brand. Sadly, Karl Lagerfeld’s customer service has shown me they only care about the sale, not the people who trust them. I’ll never order from their website again, and I don’t recommend anyone else does either.

this is not the official karl.com, beware of that site, this is a scam

I would give zero star if I could. I purchased a bag, and never received it. I emailed them many times but they never replied. I called, no one answered.