KarllagerfeldparisReviews of karllagerfeldparis.com

I ordered a shirt that was advertised as a sequined shirt. Instead I got a shirt that had a cheap sticker applied to the front. Walmart has better quality clothing.

I bought at this shop 4 times . Parcels come to Minsk and Tbilisi with different delivery companies (pochtoy.com and Dniprollc.com ) . Everything was in order .time to got a parcel 5-9 days ( in my cell in the warehouse).

This company appears on Affirm and neither do business fair. Neither will refund your money. I sent the garment to Karl LAGERFELD Paris and I was told by Affirm to pay the account out which I did and then could get my refund. It has been 6 months and I still have not received a refund. Affirm acknowledged that the they received the money and KARL LAGERFELD Paris acknowledged they received the garment….. however I as the customer have gotten nothing as promised at least 5 times.

I shopped the outlets in Palm Beach, As I walked in the store, I was greeted by Yasmin and Jamie they helped find my sizes. They were both very kind and made sure we were happy with our purchases. They wrapped each item and even gave me garment bags. They are both assists to your company.

Just received my beautiful bag, thank you so much I did contact customer service asking for tracking and they replied very fast answer my question about who was delivering to me (Edinburgh uk) and when I’d get the tracking info Next day to that I got the fedex tracking information ( yesterday :))) and just received the bag very pleased with the quality and the customer support I received Thank you Sarah xxx 😘

If I could score 0 stars I would. Sadly, not referring to the clothes! I have now ordered 2x. BOTH times, I ended up writing an email to customer service asking where my order was, because it isn't shipped out for a VERY LONG TIME. For a luxury brand, I would expect to be treated better. I imagine someone there is thinking they are doing me a favor by letting me wear their clothes! The first time I was polite, the second I realized I was not the issue, they were. I never even received a response from customer service, simply a tracking email acknowledging shipment. So they HAD the product(s)....they just chose to provide no customer service until prodded to do so. I feel so turned off by this experience and will not be ordering from them again-which is sad because what I received I like. Someone in their shipping dept needs to get fired, they've lost someone who would have spent a significant amount of money purchasing their clothes in the future.

I contacted Karl Lagerfeld regarding a leather jacket that developed water stains. Despite providing detailed photos and product information, it took months and multiple follow-ups to receive a generic care guide — with a disclaimer and no responsibility taken. What disappointed me most: -The case was handled by an online store team with no access to older product data. -Replies often arrived late at night, raising concerns about AI-generated responses. -No confirmation that a qualified leather expert ever reviewed the case. For a brand like Karl Lagerfeld, I expected professional support and accountability. Instead, I experienced a process marked by automation, deflection, and lack of ownership.

Terrible Customer Service I accidentally placed a duplicate order due to a glitch on the Karl Lagerfeld Paris website and contacted customer service within 5 minutes. They refused to cancel the order and told me to return it, promising to waive the $6 return fee. I followed all instructions, but they still shorted me $15 on the refund. Worst customer service I’ve experienced, other brands handle situations like this much better.