KaninecareReviews of kaninecare.com

I ordered a Kaninecare toothbrush in October last year and the order has not arrived. I have emailed several times. Initially I was told to wait as delivered were taking a long time and the item had been dispatched and was in transit. Having now waited over 6 months without delivery I have emailed the company again to request a refund twice and have hand reply at all. I would not recommend this company to anyone!!!

Totally scammed me outta my money. It's a scam!!!!

I have never been one to write a review, let alone a bad one, but I feel compelled to warn people against this company. I have been chasing a refund since October on items never received and the responses I get from "Bianca" (when she bothers to reply) are vague and non-sensical and when you dare request a refund you get no response. Bianca uses a gmail address - any legitimate company would respond from an email address linked to their domain name, so this has been the biggest clue for me that the company is fraudulent as opposed to inept. They have not even responded when escalated through PayPal. I truly believe the positive reviews here are faked, used to distract from all the other negative reviews that reference similar experiences to the one I have had. I hope that nobody else has to experience the frustration with these scammers - for your own sake, stay away from this "company".

Waited almost 2 weeks, but it's worth the wait! My dogs don't want to put it down anymore. My best internet find! Love this toothbrush!

Update: Company posted on April 8, 2022 that they would address the issue. To date, they have NOT! I provided my order number, twice, and no response. Wish I could assign zero stars. Company says they will provide refunds if you ship their unused product back to China, at YOUR cost. I did this in June and still haven't received a refund. Bianca stopped answering my emails. And, I am out the money I spent, the product, and the cost to ship it back. Total scam company and junk product. Don't waste your time or money!!!

We never received our items. Bianca has been very limited in her communications since October. No resolution. At this point they have taken my money. No trust here.

So far I’ve had no luck contacting the company to get a status in my order They texted a random tracking number that appears to be bogus as far as I can tell and the support person Bianca never followed through in providing a status of my order I emailed again today - Let’s see if they respond

I am updating my review because after 6 weeks my item which I thought would not arrived has been picked up by the post. On the downside though, Im still yet to receive it so unable to review it. I also did not receive great service from the company and had no idea what was going on. They could provide much better customer service than they have been delivering so far.