KaninecareReviews of kaninecare.com

Warning! Don’t buy from this company. I ordered 2 Litter Robots for $253 on August 28th, hadn’t got a shipping notification or anything from them 20 days later, contacted them and they told me the items were “large” with no estimated ship date. I gave them a deadline to have the order shipped by that date or to cancel. Still got nothing by that date so asked to cancel. Told me 30 days for it to appear on my card. Still no refund months later. Company is a scam, don’t buy from them. I believe they are hoping you forget about your order so they can pocket the money, again my suspicion was raised when they said it takes 30 days to refund. Going to try to contact credit card to do a charge back.

Reading through other reviews they are saying the same thing as I am. If I could give negative stars I would, they don't even deserve 1 star. I ordered 2 auto kitty pans on August 25th for 253.30. On Sept 2nd I hadn't received them and inquired about them. They replied on September 3rd that it might take another 2 weeks. On Sept 15 I emailed to cancel and was told it was canceled and it may take up to 30 days for a refund. Here it is today Oct 16th and no refund and no reply to my email inquiring about my refund status. I have since ordered 2 kitty pans from chewy, received them and loving them. Stay away from Kanine Care Still waiting on my refund. The phone number it rings then hangs up. They sent me an email stating my money was returned and that my bank is holding up the money. I went into the bank in person and they researched and found no money waiting to go into my account. This company is a SCAM DON'T BUY FROM THEM.

Like all the reviews say it takes a while to get your item because they ship it from china but the quality is impeccable, we get our toothbrush and litter boxes from them

I ordered a cat box and sent 215.86 for it and that was in July I did not receive a cat box so I asked for my money back and I still haven't received my money so now I am posting on Facebook what happened and we will see how that goes for you I want either my cat box or my money and I'm tired of asking and being told that my money was returned and it was not so figure it out

Refuses to give me a refund for over $200 for two litter boxes I canceled because it was taking 2 months to arrive . Said I have to follow up with my bank and I have and they have no record of a refund ever issued. Now they have stopped replying to my emails. This company doesn’t care about there customers. DO NOT ORDER FROM THEM!!!

Takes a while to get your litter box but its worth it for the price they source it for, be patient people , I held out on getting an auto-litter system because they're gross. If you're someone who scoops everytime the litter is used, having a big "rotating, turd-smearing" machine is NOT going to make you happy. Especially not at $400-$600. But when I saw the autoscooper I knew it would be better. And it is great! It works quickly, and safely to CLEANLY remove everyting after each use. I love it as much as you could love a litter box. The cats now use about half as much litter! And because I got it on sale, I got the unit, several rolls of litter bags AND two extra litter trays for just under $200! Great value, does what it promises, and absolutely zero complaints!

Worst company ever!!!! I wanted to refund this product after buying it because it didn't come on time. When I tried reaching out they said they processed the refund and it should be in my account 30 days later. I waited the 30 days and I didn't get my money back. I contacted them again and my emails were ignored. I'm still in the process of trying to get my money back because it was $260.83. Don't buy from this company ever!!!

I waited moths for months for the product to be shipped, but I only got excuses so when I wanted to cancel the order I again was disappointed. I was promised a refund for over a month, but I received no refund. I ended up contacting my bank because I they ended up ignoring my many emails. After my bank decided to do a chargback they contacted me lying to me saying it would take many more months if I didn't cancel the chargback, and that they would dispute the claim when they still over me a refund and the bank already decided to do a chargback