Kanguro InsuranceReviews of kanguroseguro.com

-I was told I would get a call at a specific time to teach me how to use the app and no one called -my calls were dodged for a week. Called customer service and my insurance agent -wrong age listed for my pet in the app. I was assured it would be taken care of and it wasn’t. Kanguro dodged my calls and voicemails for a week. -it was my first time needing to use the insurance and the app was down, thus creating extra work for myself - I uploaded my dog’s medical records and got no confirmation -it’s almost been a full week and I have no idea if I’m being reimbursed for my vet bills. That being said insurance agents and customer agents are fantastic once I actually get someone on the phone.

Simplemente no ne alludaron a resolver lo de mi contraseña y la verdad es importante que problemas así los solucionen de imediatamente por qué soy clienta nueva y estoy seriamente si sigo con ustedes

Impossible to contact customer support. Cant imput our credit card info into the app because another set information was there, couldnt change, made one report of dr visit and it didnt take so when we resubmitted and it allowed it, then got a denial notice for double submitting..

very bad experience, it's no use paying for insurance that doesn't cover any costs

Pésimo servicio y pésima experiencia tuve con ustedes. Terrible service and terrible experience I had with you.

Toda reclamacion tiene una excusa y nunca pagan lo que deberian pagar.

You can’t file on the website, only the mobile app. The mobile app won’t let me submit my claim (“oops something went wrong”) is the message. This has happened every time I try. Then when you call customer service nobody answers the phone, ever. Worst customer service experience ever.

I give it 1 star because the Customer Support Specialist was very responsive. Otherwise, the experience has been poor. App has never worked, still doesn't. Hence, can't file a claim easily using the "app" or anywhere else online. Had to waste time searching for contact details and get two invoices submitted through an email address to CSS. Can't check status of claims because again the app doesn't work and there is no place to submit online.