Kanguro InsuranceReviews of kanguroseguro.com

Response from Kanguro InsuranceApr 14, 2026

Hi, We’re really sorry to read this. This is not the experience we want for anyone. We understand how frustrating it is to submit your documents and then be told they’re still needed. In some cases, documents may require additional verification, and we completely understand how confusing that can feel. If you’d like more clarification or support, you’re always welcome to contact us directly at 888 546 5264 or [email protected]. We’ll be happy to help. Thank you for sharing your experience. This helps us improve. – The Kanguro Team 🦘

Response from Kanguro InsuranceMar 18, 2026

Hola, Keila. Lamentamos mucho leer esto. De verdad, no es la experiencia que queremos para nadie. En seguros, el monto de un reembolso puede verse afectado por el deducible de tu plan, así que es posible que haya habido una brecha de comunicación en ese punto. Aun así, también nos preocupa mucho lo que mencionas sobre la atención y el reembolso pendiente, porque eso definitivamente no está alineado con el nivel de servicio que buscamos brindar. Queremos ayudarte a revisar tu caso. Si nos compartes el nombre y la raza de tu mascota, con gusto lo escalamos con nuestro equipo. También puedes llamarnos directamente al 888 546 5264 o escribirnos a [email protected], y un miembro de nuestro equipo humano te ayudará a revisarlo contigo. Gracias por compartir tu experiencia. Este tipo de comentarios nos ayuda a mejorar. – El equipo de Kanguro 🦘

Response from Kanguro InsuranceFeb 2, 2026

Most veterinary clinics usually provide only the invoice at the time of a consultation or emergency visit, as medical records or SOAP notes often take additional time to prepare. This is a very standard practice in veterinary medicine. For certain claims, medical records may be required to validate the treatment received. This typically applies to accident or illness claims, while many preventive care claims after the initial wellness exam do not require detailed notes. At Kanguro, our commitment is to offer coverage that’s easy to use and easy to understand. If you’d like, our Customer Service team would be happy to review your case and help clarify what’s needed. You can reach us at [email protected] or 888-546-5264. Thank you for sharing your feedback. The Kanguro Team 🦘

Response from Kanguro InsuranceJan 30, 2026

Hola, lamentamos mucho que tu experiencia haya sido negativa 😔 Ese no es el nivel de servicio que buscamos ofrecer y entendemos completamente la frustración que esto puede generar. Tu opinión es importante para nosotros y nos gustaría tener la oportunidad de revisar lo ocurrido y ayudarte de la mejor manera posible. Te invitamos a ponerte en contacto con nuestro equipo de Atención al Cliente escribiendo a [email protected] o llamando al 888-546-5264, para que podamos revisar tu caso y darte una respuesta adecuada. Gracias por tomarte el tiempo de compartir tu experiencia. Tus comentarios nos ayudan a mejorar. El equipo de Kanguro 🦘

Response from Kanguro InsuranceJan 30, 2026

We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we understand how disappointing this can feel. We’d appreciate the opportunity to review what happened and see how we can help. Please reach out to our Customer Service team at [email protected] or call 888-546-5264, so we can look into your case and support you properly. Thank you for taking the time to share your feedback. It helps us improve. The Kanguro Team 🦘

Response from Kanguro InsuranceJan 7, 2026

We’re very sorry to hear about your experience, especially during your first few days with Kanguro. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to feel blocked when trying to make changes or cancel a policy. Please know that this situation does not reflect our standard process, and we’d really like the opportunity to review what happened and assist you properly. We encourage you to contact our Customer Service team directly at [email protected] or by calling 888-546-5264, so we can address your request as quickly as possible. Thank you for sharing your feedback. It helps us identify areas where we need to improve and ensure a better experience moving forward. — Kanguro Insurance Team

Response from Kanguro InsuranceJan 7, 2026

We’re truly sorry to hear about the issues you experienced with the app. This is not the experience we want for our customers, and we understand how frustrating it can be when technology doesn’t work as expected. Our team would really like the opportunity to review what happened and help you resolve this as quickly as possible. Please contact us directly at [email protected] or call us at 888-546-5264, and one of our representatives will be happy to assist you. Thank you for bringing this to our attention. Your feedback helps us improve and provide a better experience for all our customers. — Kanguro Insurance Team

Response from Kanguro InsuranceDec 30, 2025

Lamentamos mucho que tu experiencia haya sido negativa. Esta no es la experiencia que queremos brindar a nuestros clientes. Nos gustaría ayudarte y revisar tu caso con más detalle. Puedes contactarnos por WhatsApp o llamada al +1 (888) 546-5264, o escribirnos a [email protected] . Gracias por compartir tu opinión; tus comentarios nos ayudan a mejorar.