KandcoReviews of kandco.com

My last order i asked to be collected from a collectplus store, when order was confirmed it said it would be delivered by 31/07/13, i recieved no email to tell me it was ready for collection, so tracked it through your website, said it had been delivered, need to bring ID, went round to pick up point, no-one there seemed to know what they were doing, showed them my driving licence with photo, one assistant said it was ok, another said i needed an email or barcode!. I rang customer services, after answering many security questions, she would not give me my account number so i could ring collectplus to get a release code, it was very frustrating, all i wanted to do was pick up my order, she asked me when did i make last payment and how much? which was ridiculous as i was on my mobile in my car at the garage which i had explained, most unhelpfull :( i was going to just leave the item to be returned, i myself called collectplus who was very helpfull without my account number, gave me a release code so i was able to pick up item, but the whole process took over 45 mins to get sorted, the place where i picked it up from were blind leading the blind, at first said item had not come, when he was stood beside it, lol, very complicated process which could of been avoided if someone had sent me an email. once i have cleared my account, i will not be shopping with this catalogue in the future!.

Orders can be really quick even though it may state will take longer. Always send letter to explain if an item is out of stock, though that does take a while! Happy to keep ordering and would recommend to a friend.

Love k and co have used them for years, like to sit and have good look at things I might like to buy, and if it doesn't fit right I can easily send it back. Good for the larger items too if you need to spread the cost. Brilliant will use for years to come .

My recent purchase of garden furniture is a delight. However when there were no instructions in the box, customer services said it would take a week to get them to me, when i would like to try and get them quicker, they gave me an email address for a company in germany, i emailed them and there reply was they were a price comparison sight, for on line companies. I did my own on line search for the manufacturer and one phone followed by one email to the correct spares dept and two hours later i have an email with all instructions. Over a week later kays finally sent me a letter with no instruction, saying they unable to get the spare part i required!!!!!!

K and co are one of the best catalogues I have used, great service great offers and spread the cost..only nag I have is the website doesnt work well on my tablet or computor..

The turn around from order to delivery is extremely good and no problem returning unwanted goods. Such a shame that your courier lets you down. I ordered a vacuum yesterday and it stated that it would need to be signed for on delivery - no problem as my husband is at home at the moment. Imagine my surprise to find the vacuum had already been delivered today but my husband was unaware as it was left on the doorstep!!!!!!!!!!!! No ring of the doorbell, no card to say it had been left and certainly no attempt to obtain a signature The vacuum cleaner is great but the service by Yodel leaves a lot to be desired - if I asked you to leave parcels on the doorstep you would state it was inappropriate.

Have always had good service from K and Co. God to be able to spread payments, quick delivery of items and easily able to return if they are not right. I especially like to be able to specify where parcels c an be left if I am not home for a delivery - something which is not available with Royal Mail etc,

I just love shopping with Kandco , I have been buying wth them for many years too many to remember . I love the choices in all departments . The Quality of the goods is first class , no cheap rubbish . Buying through the year for all members of my family and friends and myself . The sales are amazing and I love the no interest on goods paid over 20 weeks . Delivery is fast and has always been on time . Everyday items , Birthdays , Special Occassions , Christmas is all tied up love it . I just hope this will be kept up I will continue to buy hopefully for many years to come . I firmly reccomend Kandco .