Linda C.
Encouraged to order over £50 to get £20 but let down by Kandco!!
I was offered a £20 discount off my Kandco account if I ordered over £50 of goods. I did order over £50 of goods which included to 2 swimming costumes in a size 20. and was given my £20 discount on my next statement. I then returned some items which were too large and re-ordered therm in smaller sizes and also ordered a few extra items, I actually kept £64 worth of goods but was suprised on my next statement to see that Kandco had removed my discount as I had returned some of the original over £50 order. I rang up to ask why and was told it wasn't in the terms and conditions of getting the £20 reward that I could return any of the original items. I am very dis-satisfied with this as I was promised the discount and had genuinely returned the goods because they didn't fit and reordered them in a smaller size. I have never had any problems with Kandco in the past and am always being told I am a valuable customer. In this time of recession when finances are tight. Kandco encouraged me to order some goods promising me a £20 discount. But like a lot of Sales gimmicks by comapnies today, I have been let down yet again my the 'small print' to catch out unsuspecting customers. Thanks Kandco. Once I have paid my latest bill, I will not be ordering anything again.