KamateraReviews of kamatera.com

Response from KamateraJun 21, 2024

Hi Carl, Thank you for taking the time to share your invaluable experience! We are honored to have you participating in our affiliates program, and we look forward to a future filled with growth, innovation, and mutual success. Team Kamatera

Response from KamateraMay 23, 2024

Thank you, Jiri, for taking the time to share your experience with us! We are delighted to hear that you had a positive experience with Shahar and the team, and we have passed on your review to them. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Team Kamatera

Response from KamateraMay 23, 2024

We LOVE when our clients get us! Thank you for sharing with folks. Team Kamatera

Response from KamateraMay 23, 2024

Hi Adel, We are sorry you had a frustrating experience. We looked into this for you. As you mentioned, you left your server running, despite being sent the reminder emails in March regarding the upcoming end of your 30-day free trial, explaining how to avoid charges. Additionally, hourly servers are charged in the power-on and in the power-off state, and the price is always listed for both states together for the purposes of easy control and transparency. Regrettably, while you reached out mid-April and were informed you indeed had a balance of $10.86 for your still active server, you only terminated your server on May 21st. We apologize for any inconvenience. Team Kamatera

Response from KamateraMay 23, 2024

Thank you so much for your kind words, and for sharing with folks! (We always share with our team.) Team Kamatera

Response from KamateraMay 23, 2024

Hi Aliaksei, We want to apologize sincerely for what has happened. Some of our data centers are going through upgrades so we can better serve our customers, and your server may have been cloned in order to preserve your data. We are very sorry for the trouble this caused, and are ready to offer you the month of May free of charge. If you were already charged, we will issue you a credit for future use. Please reach out to [email protected] so we can settle the matter for you. Team Kamatera

Response from KamateraMay 2, 2024

Hi Tamas, First we would like to apologize sincerely for the length of time you waited for a response-- that was highly irregular and completely our mistake-- your ticket got sorted into billing invoice tickets during the height of billing week. We're sorry your experience didn't meet your expectations, but we see from your review that you still don't feel comfortable sharing what actual trouble you had while attempting to enter your information. We are proud to count many companies among our clients. As we mentioned in our response to your query, both individuals and companies signup the same way, with their business name instead of personal name, and business information instead of personal. The invoice is then generated in the name of the company, with the company details. We also explained the reason we asked you to screenshot the error message you were receiving: when a client reaches out saying they are unable to enter information, generally they are literally unable to do so, and are getting an error message telling them why. We understand you are disappointed. Should you wish to resolve this matter more satisfactorily, we will be happy to accommodate. Team Kamatera

Response from KamateraMay 2, 2024

Thank you for your kind words! We look forward to our continued partnership. Team Kamatera