Anthony H.
IP Address change.
Had a support issue which needed to be resolved at a specific time, to retain access to our servers. There was a delay with this, as the support team hadn't appreciated that an IP address in the firewall VPN connection needed to be altered. This was done successfully, but a little later than originally planned.
Response from KamateraDec 5, 2024
Hi Anthony, Thank you for sharing your experience with folks. We're glad to know the issue was successfully identified and solved, even if it took a few hours-- we will use this experience to do better. Team Kamatera




