KamateraReviews of kamatera.com

Response from KamateraApr 21, 2025

Hi Brett, Thank you for taking the time to share your experience. I am glad to see that each of the three times you reached out to us you received a detailed response, and when you finally clarified what kind of assistance you required, you were given clear instructions immediately. We've been happy to assist and advise you about cutting costs- within the frameworks we provide. Server price is based on your chosen configuration, and we offer two billing structures: you are charged according to the one you choose. Regrettably, as we are not a phone company we cannot itemize your phone calls- we rent servers, and usage is whether you have a server or not. Team Kamatera

Response from KamateraApr 21, 2025

Hi Saf, Thank you for taking the time to share your feedback. Please know that you are always welcome to reach out to us at [email protected] we will always be happy to explain what is happening and offer assistance. It sounds like you were given one of our deposit accounts, where we credit your free trial retroactively. When our system cannot verify your card, we enable alternative payment options for you, and request a $10 deposit- either to be returned to you if you cancel during the 30-day free trial and request it, or to be a credit on your first invoice. In these instances, no record can be kept by our system. We hope you'll rethink giving our product a chance! Team Kamatera

Response from KamateraApr 29, 2025

Hi Gerald, Thank you for taking the time to share your full journey with us, and for updating your feedback. We’re truly sorry for the initial frustrations you experienced and appreciate your patience and persistence in working through the setup. We’re glad you were ultimately able to get everything running as needed, and we fully understand how important a smooth start is. Your feedback is invaluable and helps us continue to improve our services and communication. Please don't hesitate to reach out if we can assist you in the future- we’re here to help and always aim to deliver a better experience. Team Kamatera

Response from KamateraApr 29, 2025

Hi JP, Thank you for your kind words! We're so glad to hear you had a positive experience with our team. We believe in providing real, knowledgeable support, and it’s wonderful to know it made a difference for you. We look forward to continuing to serve you- we’re here whenever you need us. Team Kamatera

Response from KamateraApr 21, 2025

Hi Vivianne, It's been a few months, and we're hoping this time you'll respond to our private request for more information. When our system cannot verify your card, we enable alternative payment options for you, and request a $10 deposit- either to be returned to you if you cancel during the 30-day free trial and request it, or to be a credit on your first invoice. You are welcome to reach out to us at [email protected]. Team Kamatera

Response from KamateraApr 21, 2025

Hi Charles, We appreciate you taking the time to share your experience- feedback like yours helps us identify areas where we need to improve. I understand that one of our automations malfunctioned, resulting in your account receiving notifications it should not have. We sincerely regret this disruption and inconvenience- we we would be happy to make this up to you. We invite you to reach out to us directly at [email protected] so we can discuss this further and find a resolution that works for you. Team Kamatera

Response from KamateraMay 14, 2025

Hi Artem, We appreciate your feedback and are glad everything was resolved. Best, Team Kamatera

Response from KamateraApr 29, 2025

Hello, Thank you for the amazing feedback! We're so happy to hear that our team was able to resolve your issue quickly and professionally. It’s always our goal to make things smooth and straightforward for our customers, and we’re truly grateful for your trust and continued support. We're here anytime you need us! Team Kamatera