Kallati JewelryReviews of kallati.com

I purchased a diamond ring while onboard the Quantum OTS last month. The sales rep for Kallati was onboard and explained to us that we would be able to upgrade the piece if we wanted to and that it had a full warranty. He did not tell us that we had to spend another $2000 to do so. As we did not receive our warranty and certificate until late on the last night of the cruise we were unaware of this until we got home. I have worn the ring since but happened to get it caught on my dress which has bent the setting all out of shape and I am now unable to wear it. I am extremely disappointed in the quality of the workmanship. I guess I am lucky that I didn't lose the diamond. On reading the warranty it seems that the ring is not covered for this so we now have a piece I can not wear or exchange. We were so impressed with the sales rep on the ship but sadly it seems we were not given all the information and as we were not given the certificate until after 10 pm on the last night we were not able to clarify what we had been told by the rep. I would advise people not to buy from this jewellery company.

I purchased a ring from the Kallati shop aboard The Iona cruise ship in November. Unfortunately the ring I chose was too big, the manager informed me that as it was more than 2 sizes to big it was better to order a new ring in the correct size. She was very helpful and put tracking available on order as I was a bit concerned as I had paid for the ring. She said it would come via FedEx. A parcel duly arrived which had to be signed for. The problem was it was a different ring and only had 3 smaller rubies. I have spoken at length with Kallati customer service who while being extremely helpful, have not resolved the issue and at the end of the day are saying, I have the ring I paid for. Even though I have a photo of the ring I believed I purchased on the cruise taken by the salesman as I couldn’t take the ring with me. That clearly shows 5 rubies. I am not satisfied and will be taking this further. Also it was at the auction price. Same as the Ruby & Diamond necklace we purchased to match the ring two days later. Which also was at a promotional price but luckily i took this with me….

The Coco Diamond Earings were so small and not anything like the photo.

A diamond went missing from my ring just weeks after I purchased, so upset, not what you'd expect from high quality jewellery. I have never ever had this happen before in all the years I have been purchasing diamond rings. This does not give me much faith in this jewellery now, it is such a shame because the ring is beautiful and I was going to make this my go to jeweller and purchase more. I really wish they could help because I am so so disappointed.

The worst customer service ever. Purchased a ring on a carnival/ p & o cruise ship. Special order. When i eventually received it was the wrong stone. They actually queried if it was just different light. It was supposed to be pink sapphire and was deep blue. As way of apology after asking me to send back at my expense they offered to pay postage and told me would replace 10 weeks later. Everyone makes mistakes but how it is dealt with is key.

I made a purchase of a diamond on a cruise ship and I asked about the VAT paperwork to get my taxes back upon leaving Greece. Well the shop didn’t give us the paperwork and I’m down almost $1500. Thanks for nothing. If I knew I would get this much hassle I would have not made a purchase. I tried calling the company to at least get help with obtaining paperwork but again….no help whatsoever. They are quick to take your money though.