Kallati JewelryReviews of kallati.com

I ordered a custom made necklace onboard a cruise ship to match a ring previously purchased. 6 moths down the line I still I haven’t had what I ordered. Now told by customer services after a very heated conversation during which I was spoken to as if I’m an imbecile that it is not possible to have what I ordered. I will not buy anything else from this company. Customer services need to take a good hard look at themselves. I feel sorry for the sisters who are now running the company having their good name tarnished by poor salesmen and their customer services team.

My wife has purchased 2 Kallati pieces on cruise ships. Her Tanzanite stone faded extremely after 2 years and her Burmese stone ring broke after 1 week. Customer service told her there is nothing they can do since it's out of warranty. Basically they are selling high priced low quality stones and jewelry and not really backing their product. We will see what they do regarding the ring. So far not impressed with this company.

I ordered a tanzanite pendant from QVC on 12/17, & it was supposed to be delivered before Christmas. The wrong one was delivered, & I cannot get the correct one sent to me. Is the problem with Kallati, or QVC. I could really use some help. Thank you, Patti C

Purchased a beautiful Alexandrite ring from a trunk show in July and was told by the Kallati rep that the piece comes with a certificate of authenticity. I thought great which was one of the deciding factors that made me purchase from the show. 2 months or so later I still had not received my document in the mail or digitally. I reached out to the store that had the show and was told the rep was contacted a month prior and was advised at that time it would be mailed out. I had to email Kallati directly attach my purchase receipt to maybe help speed up the process. Awful because they should have had all the information. A few days later, in now November, Mo responds that the certificate was mailed and couldn't be sent via email only to discover it was emailed to the stores manager here in Sacramento and they put the wrong $$ amount on the certificate and he had to let them know. Ummmmm I emailed Mo my purchase receipt so how in the WORLD did Mo get it wrong. Paying attention to detail is very important in business and in life so please do better! Thanks to the manger at Jared I received my Certificate of Authenticity via email because he caught the error and had Kallati correct it!! This has been an unnecessary nightmare and because of this hassle I WILL NEVER EVER EVER PURCHASE ANYTHING FROM KALLATI EVER AGAIN!!! The website says a certificate of authenticity comes with its pieces!! This is no way to do business and furthermore treat customers that have spent a lot of money on jewelry made by Kallati. DO BETTER! This practice does not show integrity or show that Kallati values its customer base. DO BETTER!

The lied about quality of their products. Terrible service

I bought a Kallati diamond pendant on a Royal Caribbean cruise . WOULD NEVER NEVER DO IT AGAIN. Trying to honour the refund guarantee. Been 6 months in the making. They want to refund it to a closed credit card. Appalled.Wish Kallati USA would assist, but no- they won’t and ROYAL CARIBBEAN / Starboard Cust service want to refund to a fraudulent card despite requesting they send it to Royal Caribbean AU where our accounts can be validated for the refund. AWFUL AWFUL.

Very dissapointed with this company. We are currently on a cruise. I went to buy a piece of jellewery that cost over $9k negotiated with a guy called George who said it was 50% off down to over $4k. Unfortunately, at that time I had issues with my card and didn’t purchase it at that time. We went passed the shop and they were in the middle of an auction and offered everyone going passed raffle tickets. We were given some and they told us to come back for the raffle and were told we didn’t have to stay for the auction. We went out and about and I was able to fix my card. I went back with friends for the ruffle and planned to buy the piece. The raffle started and George was getting a few tickets out but unfortunately there was not winner as a lot of people were given the tickets and left. He then decided to change the rules and stated only the people who were in the auction were allowed to participate took tickets of those people and left all the others watching uncomfortably including us. It felt uncomfortable and vindictive, people starting leaving and I personally decided to leave and not stay to further purchase the piece. One cannot trust someone and a company who change their rules to their convenience, who has not respect for customers and cannot keep their word. They are selling a piece of jewellery which you meant to believe is real and trustworthy and they are obviously not. I would give my business to someone else thank you. Do yourself a favour and do not go anywhere close to these people who have not respect for their customers and do not keep their word.

I have just taken a cruise on Royal Caribbean and bought an $60,000 worth of jewelry. However they have taken $143,000 out of my account. Do not deal with these people typical Indian con artists. I would not recommend Royal Caribbean ever if this is what they allow.