Kaiber SuperstudioReviews of kaiber.ai

Scam company. Deliberately running false and misleading advertising and dishonestly taking your money for services they do not offer. Do not give these liars and cheats your money.

Went to the site not knowing what to expect. Did a couple little video an they we're pretty cool. So I said 40 bucks to make a few vids what the heck. so I subscribe. My inner Quentin Tarantino came out so I set out to make my first music video. Told it what I wanted and sat back and waited for my masterpiece. Well, when my master piece was done generating it left me a little disappointed. so I hit the regeneration button without looking to see if it was gonna cost me more credits. Foolishly I did it a few times. When I reach out to their team. I got a response quickly. They were very understanding and help me get credits back. Pretty cool but then they also started helping me understand how to use the features better and what I should expect. Then they went out of their way to schedule a time to talk and the provided me with information about Kaiser but also some other tools that have been a life saver. You may not get your perfect on the first shot but most of the AI tools are like that. I am seeing some excellent videos since then and it's only getting better. If they treat everyone like they have treated me, I would highly recommend them to my friends.

Love this app, the discord team are awesome and friendly and have also been mentoring me with prompting etc, any issues ive had have been solved by the team and XO has been incredible in making me feel welcome

Had a really positive experience with the head of support, was able to sort my issues quickly and was polite and friendly. made the experiece feel less stressful. really thankful for sorting my issue. highly recommend kaiber.

These guys are scammy and practice terrible communication!!! I tried several times to cancel and they still won't undo my subscription to them. Adrian, one of their customer service reps has been so ignorant.

Started a free trial which I cancelled before the cutting date due to the poor user experience. 10 months later and they keep charging me for a subscription I haven't used whatsoever!! Worse thing is, after getting no resolution through email. I called my bank to block their transactions and somehow the still found a way to keep deducting me under a different entity name! This is a clear abuse of my private information. The Customer Support has been terrible (been contacting them since Sep 2023). They're now disregarding my emails and don't do anything to resolve it or provide a refund, which now leads me to write this review... CAREFUL WITH THIS PLATFORM - FAR FROM BEING SECURE.

So, when it comes to using this service, I actually liked the results. You can achieve videos, that although have limited movements, still resembles animation. I used Kaiber for a month, and I wanted to continue. Little did I know, that they would just take my money, without fulfilling their obligations. I purchased a monthly subscription with a musician discount. Used it for a week or so, and was out of credits. When I wanted to purchase more credits, I noticed that my credit card information was gone from the page. "Huh, that's weird." I thought. When I tried to add my card info again, I ended up in the world of pain. Suddenly, my subscription canceled automatically... I could not buy a new one. But the worst part, a WATERMARK was on my videos, THAT I ALREADY PAID FOR! I remind you, that this was not supposed to happen, because my subscription did not expire, it was canceled by their system. So the videos I made were unusable, and the time that I paid for? They just took it, without providing a service in full. Support told me that they have a problem with a payment processor, and they will contact me when the issue is fixed. Fair enough. It's been two months. Nothing from the support. No updates, nothing. I will definitely never use this service again, and will not recommend it.

I like using the app but what draws me to give a 2 star is when I wanted to upgrade, I was told I had to try and use a different browser, then I had to delete and use a different email just to upgrade, now I want to buy a credit pack and it won't let me.