KadenceWPReviews of kadencewp.com

Great Support Service

Cant say a bad word, site building is super easy, my website is super fast, no problems at all. Support is amazing, they react to every questions really fast and every answer is super helpfull

Shayne was responsive, professional, and friendly, and he sent me a screen recording walking me through the solution. Great job!

UPDATE: Not only did he drag the investigation out unnecessarily, but he also made me perform a series of pointless tests that he should have done himself. For example, he asked about the child theme I was using—something he should already know since it’s your product (Kadence). And there’s more I could detail if your team continues to cover for him. I provided all the necessary credentials to make the process smoother and faster, yet he wasted my time with irrelevant tasks. I even asked about the host settings at the very start of the conversation, but he only provided them after 13 days! This isn’t just inefficient—it’s downright frustrating. What’s even more concerning is that your "Mark as Solved & Submit" button exists for cases like these, yet he chose to keep checking back unnecessarily. It felt like he was keeping the case open just to make it seem like I was the one holding things up, even though I had done my part and was patiently waiting for him to respond. To make matters worse, it seems like your head of support is covering for him instead of holding him accountable. This gives the impression that your team prioritizes protecting internal inefficiencies over delivering customer satisfaction. The other two staff members recently I worked with were excellent—efficient, thorough, and professional. If everyone on your team operated at their level, this case would have been resolved long ago. Victor’s incompetence and lack of initiative have been a complete waste of my time, and the poor leadership enabling this behavior only adds to the frustration. I strongly urge your team to review this case thoroughly, provide proper training for your staff, and enforce accountability at all levels. Your customers deserve better, and if this is how issues are consistently handled, it’s a serious problem for your business. ****************************************************************** I am beyond frustrated with the way your staff handled my issue. First of all, why did it take so long for Victor Monk to investigate and identify the problem? His approach was slow, inefficient, and completely unhelpful. It’s baffling that someone like him is part of your support team. To make matters worse, while two other staff members were thorough, respectful, and effective, Victor stood out as a clear weak link. He failed to resolve the issue properly, yet was quick to escalate it to someone else instead of taking responsibility. On top of that, his lack of common sense is astounding. If I had resolved the issue myself, why on earth would I still need to contact your team? Asking me such a question shows poor understanding of his role. Your team should reflect professionalism and competence across the board. If I were in your position, I’d assign cases to people who can actually handle them and treat customers with the respect they deserve. This experience was unacceptable and disappointing.

I just wanted to take a moment to express my gratitude for the outstanding support I received from Teejay at Kadence. From the moment I reached out, Teejay was incredibly helpful, patient, and knowledgeable. Teejay took the time to thoroughly address all of my questions and provided clear, detailed explanations. Not only did Teejay resolve my issue quickly, but his friendly and professional demeanor made the whole experience much more enjoyable. It's rare to encounter such excellent customer service, and I truly appreciate the effort Teejay put in to ensure my satisfaction. Thank you for going above and beyond! Best regards, Dhaval Patel

Great theme and plug-in and excellent supports well recommended. No issue is too much to sort out.

The support is also good. Very accurate and don't skimp on work time to fix a problem!

I asked a question on how to format a blockquote. I received a fast, friendly reply complete with a helpful video demonstrating the exact process to accomplish that.