KadenceWPReviews of kadencewp.com

I've been dealing with the incompetence of KadenceWP since they took over SolidWP. They ignore tickets that you create and have still not resolved the issue of not being able to locate my licences and this message has been on my portal since June - We're aware that some Solid (iThemes) Lifetime subscriptions and Iconic Subscriptions are temporarily missing from accounts. Our team is restoring them - no action needed. Reach out to support if you have questions. - This company cannot be trusted at all.

I bought based on a written upgrade assurance that was later withdrawn!! I chose Kadence as my main WordPress ecosystem because I liked the product and wanted to build my long-term workflow around it. Before buying Kadence Ultimate, I contacted Kadence support and asked a very specific question: could I start with the annual Ultimate plan, test it on real client projects, and later upgrade to Lifetime Ultimate for 1,000 sites by paying the difference? Kadence answered in writing that I could “absolutely always choose to upgrade at a custom pro-rated amount” and specifically listed Lifetime Ultimate at $999 for 1,000 sites. Based on that assurance, I purchased the annual Ultimate plan on February 2, 2026. Kadence worked well for me. I invested a lot of time learning the ecosystem, created my own reusable blueprint, built client websites with it, and structured part of my technical support workflow around Kadence. After testing it in real work, I decided to do exactly what I had planned from the beginning: upgrade to Lifetime Ultimate for 1,000 sites to use Kadence long-term and reduce recurring licensing costs. A few months later, after Liquid Web changed the licensing model, I was told that Lifetime licenses and 1,000-site plans were no longer available and that they would not honor the upgrade path previously confirmed to me. What makes this especially disappointing is that Liquid Web acknowledged in writing that Lifetime was available as an upgrade when I purchased my plan and that this could have been an important factor in my decision. Their proposed solutions were to keep my existing annual 25-site legacy plan, receive a refund for the original purchase, or get a discount on the first year of the new subscription plans. A refund does not solve the real problem. I made a business decision and invested time in building my workflow around Kadence specifically because of the written licensing assurance I received before buying. The Kadence product itself has been very good. My issue is with how the licensing change has been handled and with a written pre-purchase assurance no longer being honored. For freelancers and agencies considering Kadence today, I strongly recommend carefully reviewing the current licensing model and not relying on future upgrade possibilities unless they are contractually guaranteed.

“The service was not as smooth as expected, and I experienced some delays and difficulties. The company could improve by providing better customer support, faster service, and clearer communication. Overall, I hope they will improve the experience for customers in the future.”

I purchased the Kadence Lifetime Ultimate license for $999 in January 2026. Before the acquisition by Liquid Web, my experience with Kadence was very positive. The product itself is excellent, and when I had questions, the support team was responsive and helpful. Since the acquisition around May 2026, my experience has completely changed. I have opened multiple support requests, but after receiving the automatic ticket confirmation, I never received any real response. I followed up several times, but there was no resolution or communication. To be clear, my issue is not with the Kadence product itself. I still think it is a very good tool. The problem is the lack of support when you need help. For a Lifetime Ultimate license costing $999, I expected reliable long-term support to be part of the value. I hope the support experience improves, but potential buyers should be aware that support has not matched my expectations.

Decided to try Kadence under the '7 day no questions asked refund' and I bought a $99 license. The day after I bought the license liquidweb had an outage and none of the starter templates could be downloaded, no errors just blank screen. I spent a full day removing and rebuilding Wordpress thinking I had broken something. I logged a support case which was answered after two days confirming the outage was on their side. Because I had wasted so much time, I decided in parallel to cancel and get my money back, I sent two emails to the 'accounts' team, on 29th June and 3rd July (4 working days apart) via the support form. Both have been ignored, it's been over a week and no reply. I've had to contact them via live chat and simply been told 'I can reach out to the proper department and have this escalated'. It seems the 7 day money back guarantee is worthless, they'll just ignore you and avoid giving back your money. I'll escalate this through my bank and claim the money back.

I have to be honest Kadence Wp was a fantastic ecosystem. Now with Liquid web everything is a mess. I am moving away from kadence. I am so sorry to leave them, but it is now a horrible experience. I have bought before a liftetime license but with the new venture captital fund I have no access to future updates, if I wanted I need to upgrade. Such a pity because now I will move also my backups to another solution. I was using Solid Backups.

Liquid Web acquired the company a few months ago, and the transition has been disappointing. Since the acquisition, there has been a total lack of communication and no new feature updates. Most concerningly, they are now violating the original terms of the lifetime license by withholding new features. I strongly advise against purchasing any of their products.

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