Maren C.
My order never shipped - but it got sorted out!
Ordered a bag of dog food and after entering my credit card details received a message that they were experiencing technical difficulties and the order wasn’t placed. Ordered the same bag of food again and this time the order went through. Received an email from Customer Service that I had placed two orders and they were wondering if I really wanted two bags. I replied that I only wanted one bag. She said she would adjust the order but I then received an email with two tracking numbers. The order was placed December 26th. Today is January 2 and according to UPS tracking neither one of the bags was ever shipped. Emailed Customer Service again but didn’t get a response. I am adding to this review and changed it from 2 stars to 3 stars. After leaving a voicemail, Lisa from Customer Service called back and explained that the warehouse made a mistake and that the order has shipped now (after 8 days).