kristine P.
Amazing customer service!
Amazing customer service!! They stand behind their warranties and products!

We’re in the business of creating the world’s longest-lasting and highest-quality dog beds and gear, with a commitment to the well being of our people, pets, and planet. Our beds—both firm, supportive orthopedic styles and softer pillow styles are manufactured in-house at our California facility, using CertiPUR-US certified foam to ensure quality and longevity. Our beds are backed by a 120 Day Chew Proof Warranty that protects against any dog related damage, as well as a 10 Year Won't Flatten warranty that covers any loss of mattress support. We offer two styles of durable bedding—our Tough Ripstop, which is designed to withstand digging, scratching, and roughhousing, as well as everyday wear and tear and occasional light chewing, and our Chew Proof Armored beds, which are powerful beds engineered to withstand heavy, powerful, persistent, or anxious chewing behaviors. In addition to our beds, we also offer a variety of collars, harness, seat covers, and more to ensure you have everything you need for your pup. Check us out today!
K9 Ballistics (k9ballistics.com) has 136 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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kristine P.
Amazing customer service!! They stand behind their warranties and products!
Ashley S.
Purchased a chew resistant bed for my vizsla. He tore through it in a little over a month. Called K9 about the warranty. By far the easiest process I had ever gone through. Not only were they pleasant fast and efficient they asked me about my dog and made a different suggestion on a product to buy. Waiting on delivery now. Very grateful for the ease and integrity of this company.
James
Like others, my lab puppy chewed a corner of the bed and some internal foam within 3 hours the first time left alone with it a short time. The warranty sounds guaranteed, but they would not replace bed or cover. Only gave a "store credit". Well that was a joke, my wife went back on to order something a short time later and found the credit had already expired, which the company failed to mention it's only good for a few days. Sad, bunch of money down the drain. If your dog is a chewer, this bed wont hold up unfortunately, don't waste your money, not built tough at all and warranty is no good.
Response from K9 BallisticsApr 20, 2026
We're sorry for any confusion, James! The warranty allows for replacement or store credit for the value of the item, so if you'd rather have the replacement instead of the credit, all you have to do is let us know and we can switch that around. If you want to stick with the credit, that's fine too. The code lasts for 30 days but can be renewed at any time if you don't use it within that time frame—just shoot us a quick email at info@k9ballistics with your order info (or call us at 844-772-3125) and we can get that refreshed for you!
Brad H.
My dog ripped one their products. They made it right very quickly and were super easy to work with.
customer
my dog can destroy a cast iron bowling ball, the first version tried did not fair well K9 however stood behind their products and I ended up selecting a vinyl raised bed which as of yet has endured this brute's chewing issues they reimbursed the cost up to the original expense of the original purchase
Bob E.
Missed the military discount as I went to pay and was unable to back up before the order went through the system. Quick email to them and they provided the discount right away! Great and trustworthy company!
Tim B.
I've owned 2 K9 beds and their customer service is best in the business. Everytime I have a discrepancy, the customer service team is always there to rectify the problem and create a solution.
Liz
K9 Ballistic contacted me the day after I left the review and are replacing the premium cover that tore so easily with a Ballistic one. They've been great to deal with.