Just Energy Group, Inc.Reviews of justenergy.com

I wouldn’t give them any stars if possible. I signed up at Sam’s with a nice representative which compared my previous bill from a different provider and said I would’ve saved about $20 on that bill if I was with Just Energy. Since my previous contract had expired and they were not offering me any reasonable rates I went ahead and switched to Just Energy. My bill is DOUBLED what I normally would pay in September! Never in 8 years have I ever paid this much! I called and spoke to Angie and she could not help me with this bill. She offered me to switch to a different plan for the following month but that was high as well. I asked for help with this bill and she said there was nothing she or any other representative could do except file a complaint and someone would contact me within 30-45 days! What?! Ridiculous! I’m switching and letting everyone on my Nextdoor know not to fall for what I fell for.

First of all, the rep at Sam's lied. I told her that I have been with TXU only and no one else. I told her my bill has been $177 a month and that's the highest I have ever paid and can she do better? She said of course we can....(sucker). My first bill was approx. $196. My second, third and fourth bill have been over $200 and the bill I just received is $259.00 The scam is they tell you nights are free (BS) I keep my house at 84 friggin degrees during the day and turn it down to 80 degree when it suppose to be free. I would like for them to tell me how in the hell it has jumped so high from TXU. I NEVER paid a $200 electric bill with TXU and I kept the thermostat at 80 during the day. 78 degrees at night or lower and ran a small window unit during super hot days for my Alaskan Malamute. By the way, their rep told me if I was satisfied, she would make sure I wasn't charged a penalty fee....another lie.

Customer service representatives disconnect your line to get you to pay more for rates and service charge. Meanwhile, they do not help you to resolve intentional overcharge problems. Customers need to take care of their problems.

Signed up 3 homes I own at Sams Club Feb. 8, 2019, this is Sept. 10, 2019. The young girls there assured me Just Energy would send me 3 $45 Sams Gift Cards, one for each home I signed up with. I have called customer service a couple of times to be assured they were ion the way " 4 to 6 weeks " they would say. 4 to six weeks have passed long ago both times, I wrote customer service on their site on " customer service ", no reply. I beginning to think " Bait-n-Switch'ed " !

Signed up at Sams with this nice young man! I take advantage of my free nights and now my bill stays under 100! Mind you I have a 3 bedroom house.

I have been with just energy for about four years. Everything was good until I found out I have stage 3 breast cancer. My service was disconnected last month for non payment because while going through chemo you have to pay for your treatments in order to stay ALIVE. I had to go back into sergury and by the time I got released from the hospital my service was disconnected again. I called just energy and informed them that I could have the money to them Friday and could place my debit card on file for payment and asked if my service could be restored. However the manager told me that the system would not allow them to issue a connection w/o payment. I thought just energy was for it's customers especially when temperatures are 99 to 100 degrees in Texas. I will be looking for another service provider. If just energy treats their customers like this when they are fighting to stay alive then I cannot do business with them.

I signed up at Sam’s and was told I could cancel at anytime if I was not satisfied as long as I called in and noted it on my account. I kept the service for 3 months and decided to cancel because free nights was not working for me. The rates are ridiculous if you don’t use as much during nights. I’ve never paid so much in my life. I called and they tried to offer me a supposedly better rate for me which was also ridiculous at 14 cents. I declined and finally got them to note on my account. My last bill of course included my exit fee that I was promised would be waived. I had to call these people over 5 times until I finally got someone to help me and remove the fee. I check online for my last bill and they removed the $175 exit fee, but charged me the $150 fee they paid to have me switch over to their service. The lady that signed me up never mentioned this, but it is in the contract so my fault for not reading the fine print. Total rip-off. I’m now signed up w a company paying a little over 8 cents per kw.

I was in Sam's Club and a pretty little girl approached me and gave me their spiel. Told me that their price was 11.9 cent per KWH including the Oncor charges, with no base charge,free nights, and no exit fee. Sounded good, so I decided to try it. She wrote the information out on a Just Energy card for me. The next month when I got my bill, it showed 17.8 cents per KWH. I called in and complained. They told me I had signed a contract showing 17.8 cents per KWH. It was an electronic signature, not mine. I reported to the PUC of Texas. Be careful what you sign, and read everything before signing. These people are Scammers! Don't trust them!