Just Energy Group, Inc.Reviews of justenergy.com

This company is scam. I wish I knew before signing up,they came on me at the Sam's club and lied that my bill will go down. Unfortunately I received ×2 and half from what I use to from bge. I called and they try to lock me into another rate. Which is a very small difference and dont make sense. They also refused to give me the Sam's club gift card and they wanted me to stay with them for 90 days for them to keep charging me this exorbitant amount. Do not sign up with them.

I looked at my bill today it says I owe $206.19 yet when I pull up the bill my balance is $102.00 I’m being charged for a previous account with no record of the account or bill. I’ll be reaching out to the better business bureau since there is nothing in my contract that states balances are transferred from one account to another. They have transferred an amount to my account without any notification whatsoever, nor does it state in my contract that this is the process nor was there any bill sent showing the transfer. I’ll also be filing a complaint with the financial consumer protection bureau.

People who go door to door to sell their services are very rude. When I told them to leave and that I was NOT interested, they got very rude and vocal. Had to call the police on them. Obviously, they have the Wrong People working for them. BAD COMPANY BUSINESS TO ACT THIS WAY. Let me clarify I’m NOT a customer Nor do I use them or their service!

I signed up at Sams club. This is only me third bill and it has been ridiculous high especially because the house I have service with them is in Laredo and I’m in San Antonio. I go once a month maybe two and sometimes I dint go until 2 months later. I switched with them cause they promise it will be less than 100.00 since I wasn’t even at the house 24/7. I just have one tv and nothing else. My bill this month was $304.00 verses last months $255.00 which is still ridiculous high!!!!. This company is a bunch of lies just don’t sign up with them at all. I called customer service and their response to fix the problem actually their problem was for me to disconnect the only tv I have there!!!! My daughters family is 5 in total and they have 4 tvs and washer and dryer and a bunch more electronics plus all the ironing they do everyday. Their bill this month was $289.55 same company. How can you explain that!!!!!!!! Will definitely move ASAP from this company.

I realy liked the perks..They stopped that and now they do say they have perks so you can get reward cards. Why can't I find that link anywhere? In search it sayd log in. I did and it takes me to my bill with no option to rewards.. On a different link I found a page that will not open ..cloud error. Whats going on with that?.. Hot summer in texas and freaking high bills . i am not a new customer either been with them for years

You took advantage of my elder mother who is on disability, then jacked up her bill to such a ridiculous amount!!! Then when they disconnected her electricity in the heat they told her wrong info! I'm going to parrot the rest of these people here and say shame on you all! Edit : After trying to get the over $900 bill worked out, it is now almost October and the bill is over $1000! We will be attempting to file a civil lawsuit!

I can tell you that the sales process is really pushy and based on lies. The salesperson knew in advance that I was moving out prior to the 12 months, so he assured me that it was ok as long as, the company could not service the area I was moving to. He offered me in march 2022 to pay the early cancelation fee of the other company ($149 USD) in a reimbursement format, plus no cancellation fee at the end. After the conversation, I did everything they told me and they even send an email telling me that this “cancellation fee reimbursement” will be charged in my last statement. I called back and customer support assured me(again) that the reimbursement will not be charged at any moment. After I moved (just as I told them in advance) they charged me the $149 USD, after calling back we settle 75 USD less on this fee (so thanks to Amita), however, I feel the responsibility to tell you that if you want to do business with them be very careful with the small letters on their sales process, don’t trust anything they’re telling you unless you can have that in a formal email or somewhere. I end up paying $75 USD for being a fool and trusting the other end of the line. As for the electricity bill, they help me to pay a little less every month, and I didn’t have any other problem with them. That is why I'm not giving them 1 star, however, any good service they provided for me was overtaken by the unethical sales process.

I signed up at Sams Club. The Just Energy rep lied about the current electric rate from BGE, stating it was $0.32 per KWH and that my bill would go down. BGE only charges $.0782 per KWH. COMPLETE SCAM, RUN AWAY FROM Just Energy Update: Lilly L from Just Energy social media sent me generic response that they are trying to reach me (another lie), and she included a number to call for assistance. It is the number to the main line, and no one answers the phone.