JustCall.ioReviews of justcall.io

Absolutely terrible customer service and consistent issues. Completely regret signing up with them. If you can't call out, there is no hotline to call to get support. You have to go through an AI chat and not hear from someone for several hours. If you run a business this absolutely NOT the solution for you. Our sales team has been unable to dial all day because of a JustCall issue and it's been hours since we've heard from support. When we call, it says they're busy and the call gets dropped. Save your money go with a better solution which is literally anything.

RUN AWAY fast. I've used several dialer/crm platforms. Was a real pain to set up. Asked for help via a phone call or something. I was told "no". It ended up taking 5 days to get it set up and dialed since I never got any help. I asked 5-6 times. The only time the FINALLY offered any live help was when I asked for a refund (which they refuse to give BTW). Horrible delays (i.e., by the time I can hear the person on the line that answered, they were hanging up b/c the delay was so bad. WORST purchase ever. RUN, RUN

Ridiculously slow customer service

Great customer service by JustCall team. We have had some billing issues. We sent them email, they replied in 24 hrs saying they are investigating and withing 48 hours they come up with the solution in our favour and refund was made.

The customer service is the worst I have ever experienced. They bounce you around to different people and nobody knows what's going on so you have to explain everything several times. They have no spam controls.

Careful with this company's bait and switch practices. They give you a free test but fail to tell you that what you are testing is not what you were shopping for and some of the features that you are making a buying decision on aren't included at the price you thought. Also, on the demo they will tell you just about anything to get you signed up only to find out later it can't be done.

They trick you into subscribing to a minimum of two licenses for $78 dollars a month by allowing you to do a free trial making it seem as though the AI agent is included in that 2 license subscription. Once you get the subscription service after you test the free trial, then you find out you have to pay $.99 per minute for the AI on top of the monthly subscription. It's a classic bait and switch and I had to submit a chargeback to start the process to get my money back. They actually count on making money off that monthly subscription because I'm sure many people cancel immediately and they refuse to give refunds so they make at lot off money of cancelations. I got the least expensive option, but they have much more pricier options including annual subscriptions. Do not ever use this company or trust them with your credit card information.

We’ve been using JustCall for some time now, and while our experience hasn’t always been smooth, particularly with previous account management, things have significantly improved recently. Our new account manager, Surya, has been fantastic. They have been incredibly responsive, proactive, and efficient in resolving issues quickly, which has made a noticeable difference to our day-to-day operations. Really appreciate the level of support we’re now receiving, it’s made the platform much easier to rely on.