JustCall.ioReviews of justcall.io

Porting of numbers was smooth - our support person Hari was the best!

Had to wait a bit to get to an agent, th automated system is not great. But the agent was fast and resolved my issue right away!

Worst customer service. We scheduled a sales meeting and no one joined or sent a link. Then we exchanged 10+ emails with their support saying that the sales team would reach out to us and that we would get a new link to schedule a call just to have them send one more email saying they can't verify the business and that's why no one has joined the calls even though we provided our business information over and over again. Total waste of time and incredibly rude/bad customer and sales service.

I subscribed to JustCall.io with the expectation of smooth service for my remote team. I pay $108/month, and also added $20 in calling credits — yet my staff overseas were unable to make or receive calls for many days, receiving a "calling limit exceeded" error. Here’s the kicker: no one from JustCall informed me that my account had been suspended. I only discovered this after I contacted them via live chat, at which point I was told that my payment was flagged as “high risk” and the account was suspended pending verification. Not only was I not notified via email, phone, or dashboard, but they expected my staff, who don’t handle billing or management, to interpret vague error messages and somehow relay them back to me. I had already submitted my business registration when I signed up, but was suddenly asked to re-submit documents including my Facebook profile — which is honestly baffling for a SaaS provider. The worst part? While I was completely in the dark, we missed calls worth thousands of dollars in potential business. Their response? A $10 credit and a scripted apology. No billing pause, no meaningful compensation, just a token gesture for what was essentially an operational blackout on their end. Their process is opaque, their communication is shockingly poor, and the support lacked empathy or ownership. Even after explaining I don’t handle calls or messages personally (my team does), they continued insisting they had notified us — via methods that were inaccessible to me. Stay clear

Harshul, the customer service rep was very helpful.

amazing customer service and quick response

Nabeel, Srikanth, Kashif were incredibly helpful in assisting me with porting my number over from my Freedom mobile provider. We ran into a lot of issues due to network problems on the other end, which had made my Freedom plan almost unusable — but their patience and support throughout the process made all the difference. Really grateful for the great service!

Talked to an advisor about a password issue. Got the answer quick and effective, much more than i was expecting.