JumpcutReviews of jumpcut.com

Upon having difficulties getting the videos for the course I decided to seek out for support after a few trial and error. Seconds later I was able to chat with Mij (one of the service support members) who informed me of the reasons why the videos were delayed. Moreover, she gave me a few solutions on how to solve the problem, however, by the end of our conversation, I realized how kind, sincere, and succinct she was leading me to write this review about a week later.

There are many great things to share regarding JumpCut customer service. First, they have a great system that sends an email immediately after a request for help is sent to them. That email says what to expect in terms of response time from a live person. It is helpful because they didn't leave me wondering if they received my request. Nice feature. A big shout out to AA and Mij - they are the best people - not just as customer service! They are sincere in their friendliness and willingness to help. They are not just willing to help but they succeeded in promptly taking care of my issue regarding the details of the payment plan for a course. The resolution was exactly what I needed and there was no messing around waiting for days for a solution. Prompt, professional, friendly, knowledgeable! What more could I want? Thanks to them I can just focus on my courses with no worries.

Charlyne was amazing. She gave rapid responses, and helped me resolve my issue incredibly fast. I'm in a bit of financial trouble and wasn't going to be able to make a payment on the 5th, instead of threating me with legal action or late fees, Charlyne offered to put my account on hold to stop payments until I had the money to make them. I wish I had more than 5 stars to give, as she's certainly earned it.

I bought one of the Jumpcut courses a while back but was unable to afford to continue to pay for it until just recently. But once i had fully paid for it I noticed I still didn't have access to the course despite having fully paid it off due to some sort of glitch in the system. I notified the Jumpcut team of the issue I was having and within the next 12 hours, Christine, a Jumpcut team member, responded to my email and swiftly resolved the issue I was experiencing and my access to the course was restored. (Not to mention how friendly she was about it.) Thanks again, Christine!

A brilliant response time to email questions Very friendly & supportive on any questions asked. Zie & Geo were fantastic. I can’t rate them highly enough. I would definitely highly recommend their customer service. Brilliant!

There response time was great it was less than a day so that's great in my book. There ability to address my concerns was also great, Vince was very helpful in address them. I really appreciate the help and feedback so I'm very happy with everything. :-)

I trust this program to help those people in need... those who have problems and dont know how to get rid of them this can help by making a channel of their own, this program & especially with the people behind the jumpcut they are soo happy excited kind helpful & caring they check up everyday to se how we are doing & if there's anything they can do to ask & not hesitate about it, they help anyone how to become a YouTuber & to get their creativity out in the world im soo happy on clicking on the link because it changed my life in soo many ways that i never knew thank you & hope for Jumpcut to keep growing 😊

Consumer service was very helpful and fast! Bheng helped me with my concerns about the program.