JumpcutReviews of jumpcut.com

Response from JumpcutApr 24, 2020

Hi there — the good news is the invoice is not real, we did not send it, and you will not be charged anything. I apologize for the inconvenience this has caused you. Last week, we found out that our email provider was hacked and sent out a fake invoice to everybody on our list. Luckily, they only got access to our email provider and nothing else. We are VERY diligent when it comes to security and password protection (not even our own team members know the actual passwords because we use Lastpass). So we are extremely surprised that this happened. We sent out an update email 45 minutes after this happened, changed our home page to an update page (https://jumpcut.com/deleteinvoice), and did our best to quickly respond to the thousands of customer support tickets that flooded our inboxes. It's certainly depressing that somebody would try to do this during a worldwide pandemic…but unfortunately, there's always going to be people out there that try to take advantage of others during shitty circumstances. It's actually not that difficult to send emails that LOOK legit (they're using the correct domain). Vox made a video a week ago warning people that scammers can send fake emails from the WHO (if you're curious about seeing how, watch it here: https://www.youtube.com/watch?v=_CrbHvbvvMw) Please let me know if you have any other questions! This is definitely a disappointing situation for everybody involved, but we're doing our best to ensure everybody that was impacted has received an answer. - Kel / VP of Content

Response from JumpcutApr 24, 2020

Hi there — the good news is the invoice is not real, we did not send it, and you will not be charged anything. I apologize for the inconvenience this has caused you. Last week, we found out that our email provider was hacked and sent out a fake invoice to everybody on our list. Luckily, they only got access to our email provider and nothing else. We are VERY diligent when it comes to security and password protection (not even our own team members know the actual passwords because we use Lastpass). So we are extremely surprised that this happened. We sent out an update email 45 minutes after this happened, changed our home page to an update page (https://jumpcut.com/deleteinvoice), and did our best to quickly respond to the thousands of customer support tickets that flooded our inboxes. It's certainly depressing that somebody would try to do this during a worldwide pandemic…but unfortunately, there's always going to be people out there that try to take advantage of others during shitty circumstances. It's actually not that difficult to send emails that LOOK legit (they're using the correct domain). Vox made a video a week ago warning people that scammers can send fake emails from the WHO (if you're curious about seeing how, watch it here: https://www.youtube.com/watch?v=_CrbHvbvvMw) Please let me know if you have any other questions! This is definitely a disappointing situation for everybody involved, but we're doing our best to ensure everybody that was impacted has received an answer. - Kel / VP of Content

Response from JumpcutApr 24, 2020

Hi there — the good news is the invoice is not real, we did not send it, and you will not be charged anything. I apologize for the inconvenience this has caused you. Last week, we found out that our email provider was hacked and sent out a fake invoice to everybody on our list. Luckily, they only got access to our email provider and nothing else. We are VERY diligent when it comes to security and password protection (not even our own team members know the actual passwords because we use Lastpass). So we are extremely surprised that this happened. We sent out an update email 45 minutes after this happened, changed our home page to an update page (https://jumpcut.com/deleteinvoice), and did our best to quickly respond to the thousands of customer support tickets that flooded our inboxes. It's certainly depressing that somebody would try to do this during a worldwide pandemic…but unfortunately, there's always going to be people out there that try to take advantage of others during shitty circumstances. It's actually not that difficult to send emails that LOOK legit (they're using the correct domain). Vox made a video a week ago warning people that scammers can send fake emails from the WHO (if you're curious about seeing how, watch it here: https://www.youtube.com/watch?v=_CrbHvbvvMw) Please let me know if you have any other questions! This is definitely a disappointing situation for everybody involved, but we're doing our best to ensure everybody that was impacted has received an answer. - Kel / VP of Content

Response from JumpcutApr 24, 2020

Hi there — the good news is the invoice is not real, we did not send it, and you will not be charged anything. I apologize for the inconvenience this has caused you. Last week, we found out that our email provider was hacked and sent out a fake invoice to everybody on our list. Luckily, they only got access to our email provider and nothing else. We are VERY diligent when it comes to security and password protection (not even our own team members know the actual passwords because we use Lastpass). So we are extremely surprised that this happened. We sent out an update email 45 minutes after this happened, changed our home page to an update page (https://jumpcut.com/deleteinvoice), and did our best to quickly respond to the thousands of customer support tickets that flooded our inboxes. It's certainly depressing that somebody would try to do this during a worldwide pandemic…but unfortunately, there's always going to be people out there that try to take advantage of others during shitty circumstances. It's actually not that difficult to send emails that LOOK legit (they're using the correct domain). Vox made a video a week ago warning people that scammers can send fake emails from the WHO (if you're curious about seeing how, watch it here: https://www.youtube.com/watch?v=_CrbHvbvvMw) Please let me know if you have any other questions! This is definitely a disappointing situation for everybody involved, but we're doing our best to ensure everybody that was impacted has received an answer. - Kel / VP of Content