Julia N.
I love JTV, but I’m shocked!
I have been a loyal customer of JTV for approx 16 years. When I called customer service today to place an order, I was shocked to find out that I was talking to a person in the Philippines. JTV has outsourced their jobs to another country! I’m sure this is all in the interest of saving them money. And this has nothing to do with being prejudice, because I definitely am not! I used to love talking to the friendly JTV employees when I called in to place an order. They were all so friendly. So often, we would end up laughing about something, and they would truly make my day! I loved their southern accent and southern charm. Truly some of the nicest people I’ve ever done business with! But, not anymore! Unfortunately, this is happening more often, than not. I am forced to do business with a person I can’t understand and it ends up taking me forever to place the call. I think it is shameful to not hire employees in our own country. One more example of sending either our products to another company to be built or hiring people from another country. I find it difficult to believe that this decision is due to an employee shortage. In the past when I called customer service, every JTV employee talked about how they loved working there, and what a wonderful company it was to work for. I know for a fact, there are several of the JTV program hosts that have been there either since the company started, or a few years after. Since JTV has been in business for 30 1/2 years, that speaks volumes about how they take care of their employees. JTV has a huge customer base. The show hosts often state how their jewelry shows reach millions of viewers in the US, Canada, and a few other countries. I highly doubt the outsourcing is due to financial difficulties, based on the number of customers who purchase from them. We’re making our country weaker, by sending our work overseas, and enriching other countries. It’s obvious America is on a downward spiral and it is heartbreaking to see JTV contributing to the problem. My fondness of this company has certainly changed. I doubt this review will be read by the JTV President or other employee executives who made this outsourcing decision. I most likely will not stop doing business with JTV, because I make jewelry, and they sell jewelry making supplies. But, I’ll try my best to place my orders online, and avoid calling their customer service. Paying customers should not have to exhaust themselves, while trying to understand a customer service person, in our own country. What used to take a few minutes, took almost 15-20 minutes today. Its bad enough that everything I buy today is from China. Yes, I said it! I spoke the truth and said what 99% of Americans want to say. There may be those who have an issue with what I’ve written. Just remember, we’re all entitled to our own opinion. In closing, I want to reiterate, JTV has high quality, beautiful jewelry, and related products! Its not about what they sell, its about what they did. They took away from their own home country to help enrich another. It’s happening way too much. Disappointed to see JTV being part of them problem.