JTVReviews of jtv.com

DECEPTIVE TRADE PRACTICES, I returned 3 items, defective to match. 10/14/24 still no refund for LOST PACKAGE POLICIES! 15 days as 5 csr told me. Have USPS receipt, went to post office and supervisor explaining they have 3rd party delivery vendors who actually transport packages back/forth for USPS. So a bin is on loading docks and drivers from any company has access 24/7 for packages to many shopping channels!!! All this was shocking to say the least! $494.30 & $426.60 are STILL NOT REFUNDED after 16 calls, emails and still keep pointing fingers at me, Post office. I used their label and they are filing lost package claims BUT NOT REFUNDED ME!! LEGAL ACTIONS WILL PREVAIL! DON'T SHOP WITH JTV EVER, HEED ALL REVIEWS, I WISH I HAD!!!

I ordered 3 pairs of moissanite earrings in a small leather case for Xmas on the 2d of Nov. JTV has called me 2-3 times refusing to send it to my friend at another address. I'm paying for them. I even told customer service to bill me the entire amount, and they still won't do it. I'm tired of the phone calls. I've been a customer for over 20 years and am VERY TIRED of being treated like some kind of criminal. I cancelled the order, requested my money be refunded, and closed my account. They are getting WORSE not better.

I bought a three stone ring from jtv. A stone fell out within a few days. I sent it back to be repaired. They replaced the stone and returned it to me. A different stone fell out! Now I have a two stone ring that I can't wear. On a different occasion I bought a different ring for a family member. In a few days, one of the stones fell out. Their jewelry is horrible! I saw one of the sales people on air the other day holding a flashlight behind one of their sapphires so that the color might appear brighter. Do you think I'm going to carry a flashlight around if I bought that crummy ring? Sapphires from Thailand are dark. Their jewelry always appears bigger and brighter with a better saturation of color than what you get. Read your customer reviews, jtv! Plus, how many different types of lab created diamonds can you sell? Every sales person claims to have one of everything they sell. Of course, they will tell you that they had to spend so much more. Their shows are laughable.

Ordered beads that were so unlike the sample shown on TV, extremely disappointing, ordered from Canada, exchange makes the price high plus surcharge on shipping PLUS Canada Customs extortion. All for beads that were not even so-so. Dyed Ethiopian opals supossedly assorted colours. Not. Only green and white. Not a single red yellow pink purple or blue SHAME on JTV..Rip off.

This review is about the brilliant cash I received. An absolute horrible experience trying to use it. From not being able to applying the cash to having customer service tell me that my 25.00 dollar off coupon is not vaild because I am using a live agent. I have blocked and never use this company because of that reason

Your customers are smarter than you think. I just Rec'd a supposed turquoise and silver bracelet that was a POS.

I'm done shopping with you guys stones falling out of rings bought a tennis bracelet it broke got another one it broke that's why if you buying from jtv get insurance because something is going to go wrong so mad😒

I tried to give 0 stars but won’t let me. I ordered earrings 2 months ago and never received them and my sons wedding has past and ended up having to go to Macys and Tjmaxx so I had something to wear and still haven’t received them. My daughter emailed and they never responded