JRNYSReviews of jrnys.com

Response from JRNYSApr 22, 2025

Hi there, we're really sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating this must be. The JRNYS membership includes a full medical review by a licensed provider, a prescription for weight loss medication when appropriate, access to a compound pharmacy, and 24/7 nurse support. It sounds like there may have been a breakdown in communication, and we'd love the chance to make it right. You can cancel anytime through the "My Account" section of your JRNYS dashboard. For immediate help, please send us a direct message through the Patient Portal so our team can assist you directly. We're standing by ready to assist.

Response from JRNYSApr 22, 2025

Hi there! Thank you so much for sharing your journey with us — and a huge congratulations on reaching your goal! We're honored to be part of this life changing chapter for you. We're excited to keep supporting you as you continue your wellness journey. Here's to your health and happiness!

Response from JRNYSApr 16, 2025

Thank you for sharing your feedback — we understand how frustrating it can feel when progress isn’t happening as quickly as expected. Weight loss results can vary significantly based on several factors, including consistency with the medication, lifestyle habits like nutrition and activity levels, and individual metabolic differences. Our goal is to provide ongoing support and education to help patients get the best results possible. We’d love the opportunity to review your case more closely and explore any adjustments that might better support your goals. Please don’t hesitate to send us a message through your Patient Portal. We're here to help and committed to working with you every step of the way.

Response from JRNYSApr 16, 2025

We're thrilled to hear that you had such a positive experience with JRNYS Wellness! Your weight loss journey is inspiring, and we're so happy that our team was able to support you every step of the way. Thank you for sharing your feedback :-)

Response from JRNYSMar 13, 2025

We appreciate you sharing your experience and understand how frustrating unexpected charges can be. Our goal is always to provide clear and transparent communication about our services. JRNYS Wellness operates on a monthly membership model, which includes a virtual visit with a licensed medical professional, a personalized health plan with a prescription, monthly check-ins, and 24/7 nursing support. These details are outlined in our terms at sign-up to ensure patients know what to expect. We also send multiple reminders via email and messages in your patient portal regarding your membership and medication options. Since our membership is contract-free, patients can cancel anytime directly from the account settings page to prevent future charges. That said, we’d love to take a closer look at your account and work toward a resolution. Please reach out to our support team in the Patient Portal, and we’ll be happy to assist you.

Response from JRNYSMar 3, 2025

We understand your frustration and want to resolve this for you as quickly as possible. It looks like there may have been some confusion regarding your subscription. JRNYS Health is a telemedicine service, and signing up includes a membership fee, which provides access to a medical consultation with a licensed provider, a personalized treatment plan, and 24/7 nursing triage. We’d be happy to review your account and assist with any billing concerns. Please reach out to our support team from the "Messages" section of the Patient Portal and we’ll work with you to find a resolution. Looking forward to helping you get this sorted.

Response from JRNYSFeb 25, 2025

We're sorry to hear that you felt unwell while taking GLP-1 medication. Some patients do experience side effects like nausea or stomach discomfort, which are common. The good news is that our nursing concierge team is here to help and can provide solutions to help alleviate side effects and make your treatment more comfortable. Please send us a message in the patient portal —we’d love to support you on your journey!

Response from JRNYSFeb 17, 2025

Wow, what an amazing transformation! We're so happy to hear that JRNYS Wellness has helped you achieve your weight loss goals. Thank you for sharing your positive experience with us. We're proud to have a team that goes above and beyond to provide excellent care. Cheers to realizing your goals!