JRNYSReviews of jrnys.com

Response from JRNYSAug 25, 2026

Thank you for sharing your feedback. We’re sorry to hear that your experience with JRNYS was confusing, and we understand why you’d be disappointed. We know the difference between the membership fee and medication costs can be confusing. The membership fee covers the review of your medical history and intake by a licensed healthcare provider, along with access to our care platform and ongoing support. Depending on the treatment and state requirements, that review may happen without a live phone or video appointment. We do our best to make our pricing, membership structure, and policies clear during sign-up, but we also recognize that they may not have felt clear in your experience. We appreciate you bringing this to our attention, as feedback like this helps us identify where we can communicate better. Thank you again for taking the time to share your experience with us.

Response from JRNYSJul 22, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand that pricing and membership fees can be confusing, and we appreciate the opportunity to clarify. Our membership fee covers the clinical review of your medical history and intake by a licensed healthcare provider, as well as access to our care platform and ongoing support. Depending on the treatment selected and state regulations, this evaluation may be completed asynchronously and does not always require a live video or phone appointment. We strive to clearly communicate our membership structure, associated fees, and refund policy throughout the enrollment process so patients can make an informed decision before completing their purchase. We recognize that this information may not have been as clear as it should have been in your experience, and we appreciate your feedback as we continue working to improve our communication. Thank you again for sharing your feedback.

Response from JRNYSApr 24, 2026

Hi Priya, Thank you for sharing this. I’m really sorry your experience felt frustrating and unclear. We understand how important pricing transparency is. The $89 fee covers your medical consultation and access to a licensed provider, while treatment and shipping costs vary based on what’s prescribed. These are shown before moving forward, but we hear you and understand that it should feel clearer and more straightforward. Regarding refunds, our policy reflects the clinical and administrative work that begins once a consultation is completed, which is why refunds aren’t always able to be approved. That said, we do review each case carefully to ensure it’s handled fairly. If you’re open to it, we’d be happy to take another look at your account. Please reach out to [email protected] with your details. We appreciate your feedback as it helps us improve.

Response from JRNYSApr 17, 2026

Thanks for taking the time to share this. We understand how the experience could feel frustrating, especially if it didn’t match what you expected going in. We want to clarify a couple of things that may have caused confusion. The group onboarding session is meant to provide general education about the program and answer common questions, while the clinical review itself is handled separately by a licensed provider based on your individual medical information. Provider visits and care coordination happen at the individual level through the Patient Portal, not during the group session. We do our best to explain that during onboarding, but we recognize it may not always come across clearly. On pricing, the $89 covers the provider’s clinical evaluation. Medication is a separate cost and can vary depending on the treatment plan, dosage, and pharmacy, which is why those details are shared after eligibility is determined. There is no obligation to move forward. We also hear your feedback on communication. Our goal is to keep patients informed, but we understand how that can feel like a lot at times. We appreciate you sharing your perspective, and if you ever decide to revisit your options, we’d be here to support you.

Response from JRNYSMar 29, 2026

Hi there, We’re really sorry to hear that this was your experience. That’s not how we operate, and we take feedback like this seriously. JRNYS is built around providing provider-guided care, and every patient who signs up is connected with a licensed medical provider for review and treatment planning. We do not charge for services that aren’t rendered, and we aim to be transparent about how our membership and care model works. It sounds like something may have gone wrong here, and we’d truly appreciate the opportunity to look into your case and make it right. Please reach out to our support team directly or through your patient portal so we can review your account and assist you further. We’re here to help and want to ensure you receive the experience you should expect from us.

Response from JRNYSMar 29, 2026

Hi there, Thank you for taking the time to share your experience. I’m really sorry this felt misleading and frustrating. That’s not the experience we want anyone to have. To clarify, the $89 fee is for the JRNYS membership, which covers your medical evaluation, provider oversight, and ongoing care. Medications, when prescribed, are separate and based on your individualized treatment plan. We aim to make this clear throughout the experience, but we understand how this may not have come across that way in your case. If you’re open to it, please reach out to our support team in the Patient Portal so we can review your experience in more detail and make sure everything was handled appropriately. We appreciate your feedback. It helps us continue to improve how we communicate and support our members.

Response from JRNYSMar 29, 2026

We apologize for any confusion with your account. At JRNYS, medication is only processed after a provider has completed a medical review and a treatment plan is approved. Once approved, prescriptions are sent to our pharmacy partners for fulfillment. Based on your message, it sounds like there may have been a breakdown somewhere in that process, and we’d really like the chance to look into this for you. Our team can review your account, confirm what happened, and help resolve any outstanding issues. Please reach out to us directly or through your patient portal so we can assist you as quickly as possible. We’re here to make sure this gets properly addressed.