Brwyne1960
WORST WEIGHT LOSS COMPANY EVER
WORST WEIGHT LOSS COMPANY EVER. I signed up for Black Friday sale. JRNYS offered a visit with 24 hours and immediate shipping. I signed up, paid, and when I went to schedule the visit, it was 7 days away. I requested cancellation due to false advertising. JRNYS canceled the subscription. Then, a visit was scheduled. Someone called me, and I proceeded and requested reinstatement. Then, they wanted to charge me $80 more because the special had expired. I said, no, cancel it. Not only did they provide false advertisement, they also failed to disclose that the prices escalate up to $500 a month once you're in the program. They erred in allowing a visit, when I was told it was canceled. Not my issue, they should be more organized. I did not order a prescription. So, I paid $89 and $199, and received a 3 min phone call. Go somewhere else - DO NOT USE THIS COMPANY
Response from JRNYSDec 11, 2025
Hi there — thank you for taking the time to share this feedback. We’re truly sorry for the frustration and confusion you experienced. This isn’t the smooth, transparent experience we want for any member, and we appreciate the opportunity to address it. Our goal is always to provide clear expectations around visit availability, promotional pricing, and subscription details. It’s clear that in your case, the timelines and next steps were not communicated in a way that felt consistent or easy to navigate, especially during a high-volume holiday promotion. We understand how disappointing that can be. Visit scheduling windows can vary based on demand, and you should have been presented with accurate availability upfront. We’d really appreciate the chance to take a closer look at your account, ensure everything is resolved correctly, and discuss options for refund or remediation if appropriate. Please reach out to our Support Team in the Patient Portal so we can assist you directly.