JRNYSReviews of jrnys.com

Response from JRNYSApr 29, 2025

No problems at all? That’s music to our ears! Thanks for the love — we’re always here when you need us.

Response from JRNYSApr 30, 2025

Thanks so much for your feedback—we’re glad to hear your meds are arriving on time and that you've had a professional experience with our team! We're sorry to hear about the issue with the last dose running short. Please reach out to us directly through the patient portal so we can make it right and ensure you receive the full amount moving forward. We're here to help!

Response from JRNYSApr 28, 2025

Although we are sad to see you go, we completely understand your arrangement with your primary care provider and are here to support you. To complete your cancellation, please send a request through your JRNYS patient portal. Once we receive it, we’ll promptly process it and make sure no further charges are made to your account.

Response from JRNYSApr 28, 2025

Thank you for your honest feedback and for giving us the opportunity to improve. We’re glad to hear that things have been running smoothly since the first week! Your experience is important to us, and we’re always working to make sure our team stays aligned and provides the best support possible. If you ever need anything, we're just a message away in the Patient Portal. Thanks for being part of JRNYS!

Response from JRNYSApr 24, 2025

Thank you for your feedback — we're glad to hear you're happy with the service! We understand that affordability is important, which is why JRNYS offers access to several GLP-1 options to help fit a wide range of budgets. We also work hard to keep our prices competitive compared to similar telemedicine providers, while still delivering personalized care and expert guidance from licensed medical professionals. If you ever have questions about treatment options or pricing, our team is always available in the Patient Portal to ensure you receive the best price possible. Thanks again for being part of the JRNYS community!

Response from JRNYSApr 24, 2025

Thank you for your honest review, and we truly appreciate your patience. We understand that delays and back-and-forth communication can be frustrating, and we apologize for any inconvenience this has caused. Our licensed medical providers take every precaution to ensure each patient receives the safest and most effective treatment option for their unique needs. This sometimes requires a thorough dialogue to get everything just right. That said, we’d love to check on your order and make sure everything is on track. Please don’t hesitate to reach out to our support team in the Patient Portal so we can assist you directly.

Response from JRNYSApr 24, 2025

Thank you for sharing your experience. We’re sorry to hear that the consultation didn’t align with your expectations. We want to clarify that the $89 fee covers the initial consultation itself, during which a licensed medical provider spends considerable time reviewing your health history to determine the best care options. As outlined in our terms and conditions, this fee is non-refundable because the consultation is the service provided. We appreciate your feedback and are always working to improve the patient experience. If you have further questions, please reach out to us anytime in the Patient Portal.

Response from JRNYSApr 22, 2025

Thank you so much for the kind words! We're thrilled to hear the process has been smooth for you and that you've felt supported along the way. We’re excited to continue cheering you on every step of the way!