Emma
I love your harness but.....
I love your harness. Actually it's the second one I've ordered. The first one worked fine just got a bit shabby but always functioned well. This last one is gorgeous with its 'Burberry' type material design. The only thing is the belt doesn't stay in place once I put it in position. It slips then is so loose that he'll walk right out of it. Is it defective? I keep comparing it to the first one that actually was more difficult to get into the right position but never slipped again. It always stayed in place. What advice do you have for me? Debbie
Response from Joyride HarnessApr 1, 2020
It does sound like you received a defective harness. The straps shouldn't be loosening/slipping. Please feel free to reach out at [email protected] with your order number and we can look into getting a replacement out to you. We do cover your harness for up to 365 days on such defects. :)


