JoymindReviews of joymind.com

Response from JoymindJul 20, 2026

Thank you for taking the time to share your experience. I'm sorry to hear it didn't meet your expectations, though I'm glad to hear you had a positive experience with your hypnotherapist personally. More than anything, I wish you had shared this feedback with us while you were still in the program. We genuinely want our clients to succeed, and that's exactly why we created a dedicated Client Success team. Our role is to make adjustments throughout your journey so you get the most value from your program. After every first session, we reach out to ask how the balance of coaching and hypnosis felt because we know every client is different. If you wanted more hypnosis and less conversation, that's something we absolutely could have adjusted. We also offer every client a complimentary rematch if the connection with their hypnotherapist doesn't feel quite right. After supporting thousands of clients, we've found that when someone says, "They were nice, but it just didn't click," it's often a matter of finding the right therapeutic fit—and that's something we're always happy to help with. Thank you again for your feedback. We truly wish we had the opportunity to make those adjustments for you while you were in the program.

Response from JoymindJul 20, 2026

Thank you for sharing your feedback. I'm sorry to hear you left feeling this way. I did want to clarify how our pricing works, as it's an occasional point of confusion. At Joymind, the discount you receive depends on the level of commitment you choose. If a client chooses to end their program early, the package discount no longer applies to the sessions they've already used. This is simply to ensure fairness. Otherwise, someone could purchase the largest discounted program, use only a few sessions, and end up paying less than someone who intentionally purchased a smaller program from the start. We explain this pricing structure during enrollment, in the intake forms completed before beginning the program, and again in the welcome email, which outlines how refunds are calculated if a program is canceled early. We appreciate you taking the time to share your perspective and wish you all the best moving forward.

Response from JoymindJul 20, 2026

Thank you for taking the time to share your feedback. I'm sorry to hear your experience didn't meet your expectations. I did want to provide a little context. What we promise prospective clients is based on the outcomes we consistently see. Clients who complete our recommended 8- to 12-session program report a 95% improvement rate, which is why we recommend that length of care. From what I can see, you completed fewer than four sessions. In our experience, the first few sessions are often focused on uncovering long-standing patterns, beliefs, and behaviors that have developed over many years. While that process can sometimes feel frustrating or even subtle at first, it's what allows us to get to the root of the issue rather than simply treating the symptoms. The more tangible changes—feeling different day to day, responding differently to situations, and having the people around you notice those changes—are most commonly seen after clients move beyond those initial sessions and continue through the recommended program. If your sessions felt more like meditation than meaningful therapeutic work, I genuinely wish we had heard that feedback while you were still in the program. Our Client Success team checks in throughout every client's journey because we want to make adjustments early. We also offer every client a complimentary rematch, as we've found that the connection with the hypnotherapist can make a meaningful difference in the overall experience and results. Regarding refunds, our policy allows refunds within the first 30 days for any unused session credits. This policy is reviewed during enrollment, included in the signed Terms & Conditions, and outlined again in the welcome email. We're sorry your experience wasn't what you had hoped for, and we appreciate you taking the time to share your perspective.