Swetha A.
Stay Away!!!
I enrolled after speaking with a representative, and at no point was it clearly or explicitly disclosed that cancelling after a single session would result in $499 being retained as a so-called “market rate” charge. This critical detail was buried in terms and conditions rather than communicated plainly during enrollment, which I find misleading. After completing just one session, I realized the service was not a good fit and requested cancellation. Only then was I informed that nearly $500 would be charged for that one session, a cost that felt grossly disproportionate to the value received and inconsistent with how the program was presented. When I raised concerns, I was met with rigid, dismissive responses that relied solely on fine print rather than accountability, explanation, or client care. I was also told that materials or scripts I had been verbally led to expect would not be provided. This experience felt transactional, inflexible, and predatory, prioritizing enforcement of hidden clauses over transparency and ethics. I strongly caution anyone considering Joymind to demand clear, written confirmation of all pricing, cancellation penalties, and refund terms upfront, because they are not communicated honestly during the sales process. Stay away, Joymind is just plain manipulation
Response from JoymindJul 20, 2026
Thank you for taking the time to share your feedback. I'm sorry to hear your experience didn't meet your expectations. I did want to clarify one point regarding the pricing. Your program was with one of Joymind's two founders, whose session rate is different from that of our other specialists. As founders of the company, with over 30 years of experience and long-established private practices before creating Joymind, their individual session rate reflects that level of expertise. For clients who prefer a lower price point, we also have more than 50 highly trained hypnotherapists available at different rates. Regardless of which provider a client chooses, package pricing offers a discount compared to purchasing sessions individually. If a founder's program is canceled early, the completed sessions are simply recalculated at the founder's standard session rate before the remaining balance is refunded. This is reviewed during enrollment and outlined in the signed Terms & Conditions. Thank you again for sharing your perspective, and we wish you all the best moving forward.