JLD - Joy Love Dolls™Reviews of joylovedolls.com

Response from JLD - Joy Love Dolls™May 28, 2026

Thank you for taking time to leave us your review. We sincerely apologize for the delay with your order and for the frustration this caused you. We understand how disappointing it is to expect an item to ship quickly and then experience delays and limited communication. Your feedback is important to us, and we are sorry that your experience did not meet expectations. Please know that we are continuously working to improve our processing times. We appreciate your feedback.

Response from JLD - Joy Love Dolls™Mar 4, 2026

Thank you for taking the time to share your feedback Rodney. We’re genuinely sorry to hear that you’re disappointed with your experience. As stated on our website, custom dolls are made to order, and production times are longer than in stock items due to the level of personalization involved. While shipping itself typically takes 7–14 business days once dispatched, custom manufacturing can several weeks before the item is ready to ship. We understand that the total turnaround time can feel lengthy, and we sincerely apologize if this was not communicated clearly enough during your order process. Our records show that your order has been successfully delivered. Regarding the features you mentioned, custom specifications are produced according to the final confirmed selections submitted at checkout. If there is anything that appears different from what you selected, we would truly appreciate the opportunity to review this with you. Please kindly reach out to us at [email protected] with your order details and photos, and we will investigate this matter thoroughly for you. Customer satisfaction is very important to us, especially with custom pieces, and we would like the chance to assist you properly.

Response from JLD - Joy Love Dolls™Mar 4, 2026

We’re truly sorry to hear about your experience and understand how frustrating this must feel. After reviewing your order, we can confirm that it was shipped via FedEx. The tracking number is 888084283895, and the tracking information shows that the package was successfully delivered on 4 February. If you have not received the parcel, we recommend checking with household members, neighbors, or your building management, as couriers sometimes leave packages in a safe place. You may also contact FedEx directly with the tracking number for more specific delivery details. Please feel free to reach out to us at [email protected] so we can assist you further and look into this matter with you. We’re here to help and want to resolve this as quickly as possible.