JLD - Joy Love Dolls™Reviews of joylovedolls.com

Response from JLD - Joy Love Dolls™Jun 29, 2026

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Regarding the doll's weight, our dolls are designed to be as lifelike and realistic as possible, which unfortunately does mean they are considerably heavier than many customers initially expect. We are also sorry to hear that you believe items were missing from your order. If anything is missing, please contact our support team at [email protected] with your order number and a list of the missing items. We'll be happy to investigate the matter with the factory and work toward a resolution. Thank you again for your review, and we hope you'll give us the opportunity to assist you further.

Response from JLD - Joy Love Dolls™Jun 1, 2026

We're sorry to hear about your experience. After reviewing your order, we can confirm that it was shipped and the tracking information shows it was successfully delivered. USPS Ground Advantage Tracking: 9434650899561154252268 According to USPS, the package was delivered to the front door or porch at 3:45 PM on April 4, 2026. We recommend checking with your local USPS office, household members, building management (if applicable), or nearby neighbors to see if the package was received on your behalf. If you still cannot locate the package, please contact USPS directly to open a delivery investigation. If you need any further assistance, please reach out to our support team and we'll be happy to help.

Response from JLD - Joy Love Dolls™May 26, 2026

Thank you for your feedback. We are very sorry to hear about your experience and understand this has been stressful for you. The doll you ordered is a full-size model with a listed weight of 54.5 kg on the product page, which can make handling difficult for one person. We always recommend reviewing the product specifications carefully before purchasing, especially for larger dolls, as their weight and size can require significant space and assistance when moving them. We also sincerely apologize for the shipping delay and for any marks you noticed upon arrival. Usually, if an order arrives with damage or discrepancies, we ask customers not to use the product, as used items cannot be reviewed accordingly. And we also request that any issues be reported within 24 hours of receiving the item by emailing [email protected] with the order number and clear photos of the issue. Our team will then investigate and, if approved, arrange replacement parts or work to resolve the issue promptly. This policy is also available on our website here - https://www.joylovedolls.com/pages/returns-refund-policy

Response from JLD - Joy Love Dolls™May 28, 2026

Thank you for taking time to leave us your review. We sincerely apologize for the delay with your order and for the frustration this caused you. We understand how disappointing it is to expect an item to ship quickly and then experience delays and limited communication. Your feedback is important to us, and we are sorry that your experience did not meet expectations. Please know that we are continuously working to improve our processing times. We appreciate your feedback.

Response from JLD - Joy Love Dolls™Mar 4, 2026

Thank you for taking the time to share your feedback Rodney. We’re genuinely sorry to hear that you’re disappointed with your experience. As stated on our website, custom dolls are made to order, and production times are longer than in stock items due to the level of personalization involved. While shipping itself typically takes 7–14 business days once dispatched, custom manufacturing can several weeks before the item is ready to ship. We understand that the total turnaround time can feel lengthy, and we sincerely apologize if this was not communicated clearly enough during your order process. Our records show that your order has been successfully delivered. Regarding the features you mentioned, custom specifications are produced according to the final confirmed selections submitted at checkout. If there is anything that appears different from what you selected, we would truly appreciate the opportunity to review this with you. Please kindly reach out to us at [email protected] with your order details and photos, and we will investigate this matter thoroughly for you. Customer satisfaction is very important to us, especially with custom pieces, and we would like the chance to assist you properly.

Response from JLD - Joy Love Dolls™Mar 4, 2026

We’re truly sorry to hear about your experience and understand how frustrating this must feel. After reviewing your order, we can confirm that it was shipped via FedEx. The tracking number is 888084283895, and the tracking information shows that the package was successfully delivered on 4 February. If you have not received the parcel, we recommend checking with household members, neighbors, or your building management, as couriers sometimes leave packages in a safe place. You may also contact FedEx directly with the tracking number for more specific delivery details. Please feel free to reach out to us at [email protected] so we can assist you further and look into this matter with you. We’re here to help and want to resolve this as quickly as possible.

Response from JLD - Joy Love Dolls™Feb 12, 2026

We’re sorry to hear that you felt dissatisfied with your experience, George. Our team responded to each of your enquiries and provided updates throughout the process. Your cancellation request was received outside of the 24-hour window outlined in our policy, after production had already been scheduled. We also shared factory photos and status updates before dispatch. We can confirm that your order was completed and delivered. If you have any outstanding concerns, we remain available to assist and encourage you to contact us directly so we can help further.

Response from JLD - Joy Love Dolls™Feb 3, 2026

Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further for you. If an order arrives with damage or discrepancies, it’s important that the product is not used, as used items cannot be reviewed or returned. Please contact us directly at [email protected] within 24 hours of delivery, including your order number and clear photos of the issue, so our team can investigate and assist you accordingly. We encourage you to engage with us via email so we can address this properly and help where possible.