Tara A.
Placed order 11-4-21 it is 12-8-21
Placed order 11-4-21 it is 12-8-21, no updates on delivery since 11-28-21, Yun Express can not be reached and Joyas customer service has no ideas where my order is. I chose standard shipping for $31.50 and was told 14 days to ship, after questioning where my order is I was told 20 + days is standard shipping for them. Well....it's been a month and some days and still no order and no one knows where it is , just out for delivery to local courier, it was in Bensenville IL 4 hours from my address and the local courier on 11-28-21. Why would it take over a week or more to drive 4 hours ???? So. The typical response to a customer complaint- " blame the customer for the problem" However- my complaint was not with Joyas even though they constantly make excuses for Yun " NOT DELIVERING" customers orders, and Yes - Joyas did offer a full refund if my order didn't arrive on " DECEMBER 28TH" , still OVER 14 TO 20 DAYS FOR DELIVERY THAT THEY CLAIM THEY PRODUCE. IT DECEMBER 23 2021 , MY ORDER WAS PLACED ON 11-4-21 , MORE THAN 41 DAYS AGO. so even by your standards 20 days even 30 days to deliver would have been on or around 12-4-21 to 12-10-21. So...you ask why am I upset, well Yun's tracking system is a lie, it says on 11-28-21 that my package was out for delivery to a local courier, that never happened and "the local courier " updated the status of the package to " Short" as they never received it after 30 days. Now my status is " transit delay " coming back out of China, how does a package go from " out to delivery to local courier from Bensenville IL TO Hart MI " ON 11-28-21 BACK TO " CUSTOMS CLEARANCE " 12-7-21 FROM CHINA TO USA???? CONSUMERS ARE NOT STUPID, AND I WORKED IN THIS INDUSTRY FOR MANY YEARS AS A " DISPATCHER" AND A " FREIGHT BROKER" SO...THE EXSCUSES ARE RIDICULOUS, MY ORDER DID NOT GO ON A BOAT , IT WENT " SUPPOSEDLY" ON A PLANE. BOTTOM LINE - 45 DAYS - WHERE IS MY ORDER/ PACKAGE???? And- Yes , we have had many " 100's" of back and forth emails between Joyas Support and myself, 1 in particular, I asked about 22 days in why you didn't just resend the order since " you say they get lost" , implying it is common practice with Yun delivery instead of going back and forth over this order, and the 2nd email on or about day 23 of the delivery issue I asked " if you were not allowed to give me CORRECT contact info for Yun Express since none of the phone numbers are in service or the emails they claim are for contacting them directly EVER GET RESPONDED TO" You replied " sure, I asked , I can give that to you " but NEVER did give me the info. The" Local Courier " got blamed for loosing it so I got in contact with them , as they are 10 miles from my address and THEY NEVER RECIEVED IT EITHER, THEY CHECK TWICE ADAY WHEN YUN DELIVERIES COME INTO THEIR FACILITY, SO.....Now what ???? I understand from MUCH research about Yun Express and REVIEWS about their services, that about 1 in 20 or so packages ACTUALLY get delivered to the correct purchaser, or even the correct State, so the fact that you are so quick to make excuses for the first 14 to 25 days into this process and then offer a refund if it isn't delivered within 20 to 30 more days seems to be the normal business practice if " I" the consumer/purchaser happens to be in the 20 or so who do not recieve their order/package. Does that sound right to you ??? It surely does NOT sound right to me, it sounds intentional, and scamming to me. So ...AGAIN , WHERE IS MY ORDER/PACKAGE??? And I know you said in an email that the computer auto sends emails asking if customers would give a review of their items, AGAIN , I KEEP GETTING THOSE EMAILS BUT CAN NOT GIVE A REVIEW OF ITEMS I HAVE NOT RECIEVED IN OVER 45 DAYS. After reading your reply AGAIN, I STRONGLY SUGGEST THAT YOU BE MORE UP FRONT WITH YOUR DELIVERY PROCESS, you said " AFTER A PURCHASE IS MADE , YOU SEND AN EMAIL DETAILING HOW THE PROCESD ACTUALLY WORKS" I WOULD NOT ( NOT) HAVE ORDERED ANYTHING FROM YOUR COMPANY IF I KNEW THE PROCESS AHEAD OF TIME. 1)- 11-4-21 I ordered and paid in full for items 2) 11-4-21 you took the payment 3) 11-10-21 my order got processed at Yun facility for shipping 4) I got an email answering my email about the progress of my order saying it will be sent to airport customs check on 11-11-21 5) tracking system says nothing 6) 11-22-21 tracking system says through customs to country to origin 7) and 8) 11-23-21 still in transit to country of origin 9) 11-24-21 arrived deliver to local courier facility 10) 11-27-21 out for delivery to local courier from Bensenville IL 11) 11-28-21 delivered to local courier shelby MI 12)12-7-21 customs clearance to country of destination 13) 12-7-21 in transit delay 14) 12-15-21 my local courier updates status to " short" as they haven't received it in over 30 days on 12-15-21 and Yun hasn't updated since 12-7-21 And Today 12-23-21 45 days later , still No package , No updates, No Answers . WoW!!
Response from JoyasdechinaDec 23, 2021
Hello, Tara, thank you very much for leaving us this message, I apologize again for the trouble caused to you. But the loss of the package is indeed caused by the express company Yuntu. What we can do is to reissue and refund to you, because after the goods are on the plane and arrive at the other party’s warehouse, there is really very little we can do. . But this is really a small probability thing. It just happened to be met by you. Please understand that our customer service should have refunded the money to you. If you still want these goods, I can reissue it for you. Choose DHL to send it to you. We have also temporarily suspended the cooperation with Yuntu, please rest assured about this