JoyasdechinaReviews of joyasdechina.com

Response from JoyasdechinaApr 1, 2022

hello Betty, my name is Jorge, it's a shame to communicate with you here in this way, you have 6 orders on the web, of which the first 4 were with an Expedited shipment (3-8 working days of delivery) and these last two that have In fact it is with standard shipping (14-20 business days of delivery), and that is why it may seem that we take too long, and the two types of shipping need a preparation time since we need to review all the things of your order Regarding the lack of stock of things, we are a wholesale company, in all the wholesale companies that you can find right now there is a lack of stock more or less, and we have a 5% lack of stock, but when you make an order we send an email so that you can make the decision of what to do when these things happen. If you want in your next order, when things are missing from your order, we will contact you before sending the order, and finally if you need these products as soon as possible, I recommend that you take the expedited shipping for the next purchases, thank you very much for your time and for leaving us this comment so that we can continue to improve

Response from JoyasdechinaApr 1, 2022

Hello Brittany, my name is Jorge, thank you for leaving us this comment, regarding the things that are out of stock, when we sell wholesale there is a very low probability that things will be missing, and in your case there were things out of stock but we have written you a message to your EMAIL, but apparently there was no response from you, in the last two orders there were things that were out of stock but we have returned the missing part, since when you placed the order we have sent you an email to take the decision of what to do when things are missing, but apparently you did not answer us either, and when we do not receive answers, we take for granted the option that you prefer to receive the products as soon as possible and what is not in stock, then return it in a refund, we are sorry the inconvenience, if you want for your next order we will contact you so that you can choose what to do if something is missing, we will take this into account to continue improving our services, thank you very much

Response from JoyasdechinaApr 1, 2022

Hello izaiah, my name is Jorge, first of all thank you for leaving us this message, we are a wholesale company located in china, so the shipment will not be the same as if you buy from the United States, now I will explain a little about our shipment, We have two types of shipments: Standard shipments (it is the one you have chosen at this time, 14-20 business days for delivery) and fast shipment (it is the one we recommend if you want to do business, 3-8 business days). Your order reached us on the 10th of last month and was shipped on the 17th (5 business days since we don't work on weekends) and since the 17th it has been 11 business days, so it is still within the dates fiancees, my partner has tried to contact you by WhatsApp and Imessage but apparently you have not received it. Finally if she has anything she can write to us, thank you very much for your time and have a good day