Journey ClinicalReviews of journeyclinical.com

Everyone I’ve interacted with has been knowledgeable, helpful, professional and pleasant. And so many resources!! It’s great!

Journey Clinical has great training through Fluence. Journey Clinical has been responsive and proactive in providing services to members as well as patients.

They tell you they have therapists that take your insurance. They do not. Therapists seem to be quitting there left and right. I'm out a bunch of money for medication that I can't use and they won't refund or send it back. SCAM!

Issue #1: I signed up to get the medication through Journey Clinical and then receive psychotherapy through one of their networked providers, who I was told was in the network. Only after I paid the huge $$ fees did it turn out that none of the psychotherapists were in network, so I'm left with a huge bill, a bunch of ketamine, and no one to do my sessions. Issue #2: Their platform is extremely buggy, messages often do not send, and the website crashes all the time. So it's extremely frustrating to deal with and not a pleasant experience. Issue #3: The whole process is very complicated as it's not fully done by Journey Clinical; you get handed off to a third party to handle the prescription, which takes MONTHS to figure out as their process is a mess. Overall, their customer service has been pretty awful, the website is a pain to navigate, the process is complicated, and it feels like a bait and switch when it comes to starting the actual therapy.